B2B Growth & Experience Lead (Hybrid)

Balsambrands; Redwood City (CA); Hybrid; USD 97,715 - 122,144; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision coverage

401(k) with dollar-for-dollar company match

Generous parental leave program

Annual continuous learning benefit up to $1,000

Job summary

Balsambrands in Redwood City is looking for a Senior Strategist to enhance the B2B customer and operational experience. In this analytical and collaborative role, you will focus on improving workflows across teams while supporting digital initiatives.

The ideal candidate has 5-8 years in B2B ecommerce, strong organizational skills, and the ability to navigate challenges. This hybrid role combines in-office and remote work, optimizing operational efficiencies and customer satisfaction.

Qualifications

• 5-8 years of experience in B2B ecommerce, digital operations, or customer experience.
• Strong organizational and project coordination skills.
• Ability to simplify complex information clearly.

Responsibilities

• Support ongoing improvements to the B2B customer journey.
• Identify operational inefficiencies and recommend improvements.
• Monitor B2B performance metrics to support continuous improvement.

Skills

B2B ecommerce experience

Data analysis skills

Cross-functional collaboration

Strong communication skills

Tools

Shopify Plus

Magento

BigCommerce

Job description

Balsambrands in Redwood City is looking for a Senior Strategist to enhance the B2B customer and operational experience. In this analytical and collaborative role, you will focus on improving workflows across teams while supporting digital initiatives.

The ideal candidate has 5-8 years in B2B ecommerce, strong organizational skills, and the ability to navigate challenges. This hybrid role combines in-office and remote work, optimizing operational efficiencies and customer satisfaction.