Enterprise Launch & Ops Enablement Lead

Stepful; New York (NY); Hybrid; USD 180,000 - 210,000; Full time

Benefits offered by this job

Meaningful equity stake

Medical, dental, vision options

401(k)

FSA/HSA and commuter benefits

Learning stipend

Open vacation policy

Job summary

Stepful for Business (S4B) is growing rapidly. As Operations Lead, B2B Enablement, you will own the systems and processes that make enterprise program launches repeatable and scalable.

You will work with Customer Success, Product, Learning, and Engineering to design the operational foundation that lets us onboard a new client or program without reinventing the wheel. You’ll manage one direct report and report to our SVP, Operations.

Qualifications

• 8+ years building scalable operations for the delivery of services in a startup environment.
• 2+ years in consulting or strategy roles.
• Experience documenting operational processes (playbooks, SOPs, workflows).
• Strong project management and cross-functional coordination.

Responsibilities

• Scale existing programs and client launches; plan, QA, coordinate, and go-live readiness.
• Design operational infra for new modalities (SSO, enrollment, IT QA).
• Build scalable ops processes for preceptor ops, admissions, sponsorship, and efficiency.

Skills

8+ years scalable operations

2+ years consulting/strategy

Process design

Project management

Cross-functional collaboration

SSO/IT QA familiarity

People management

Ambiguity tolerance

Tools

SSO integrations

IT QA tooling

Job description

Stepful for Business (S4B) is growing rapidly. As Operations Lead, B2B Enablement, you will own the systems and processes that make enterprise program launches repeatable and scalable.

You will work with Customer Success, Product, Learning, and Engineering to design the operational foundation that lets us onboard a new client or program without reinventing the wheel. You’ll manage one direct report and report to our SVP, Operations.