B2B IT Account Manager - Growth & Relationships

EOS IT Solutions; Charlotte (TN); On-site; USD 60,000 - 70,000; Full time

Job summary

EOS IT Solutions is seeking a proactive Desk-Based Account Manager to grow a portfolio of B2B accounts and identify upsell opportunities. You will be the primary contact, building strong relationships while guiding clients through our IT solutions portfolio.

The role requires delivering excellent customer service, managing multiple accounts, and coordinating with internal teams to ensure on-time delivery and satisfaction. Travel to global client sites may be required.

Qualifications

• Previous experience in B2B account management or IT sales (reseller/distributor/vendor experience preferred).
• Strong customer service orientation with excellent verbal and written communication skills.
• Good understanding of IT hardware, software, Video and Collaboration solutions (e.g., Microsoft, Cisco, HP, Dell, etc.) is desirable.
• Confident in managing multiple client accounts and sales pipelines simultaneously.
• Proficient in using CRM systems and Microsoft Office (Excel, Outlook, Teams, etc.).
• Self-motivated, target-driven, and resilient under pressure.
• Strong organizational and time-management skills

Responsibilities

• Manage a portfolio of B2B clients, ensuring regular communication and relationship development via phone, email, and virtual meetings.
• Act as a trusted advisor to clients by understanding their business needs and recommending suitable IT products and solutions.
• Proactively identify and pursue upselling and cross-selling opportunities within existing accounts.
• Generate and follow up on quotes, process orders, and track delivery to ensure client satisfaction.
• Maintain accurate records of all client interactions, opportunities, and sales activity using CRM tools.
• Collaborate with internal departments (technical support, purchasing, logistics) to ensure smooth delivery of services and solutions.
• Achieve and exceed monthly sales targets and KPIs.
• Stay up-to-date on industry trends, product knowledge, and vendor promotions.

Skills

B2B sales

CRM

IT hardware

MS Office

communication

time management

Job description

EOS IT Solutions is seeking a proactive Desk-Based Account Manager to grow a portfolio of B2B accounts and identify upsell opportunities. You will be the primary contact, building strong relationships while guiding clients through our IT solutions portfolio.

The role requires delivering excellent customer service, managing multiple accounts, and coordinating with internal teams to ensure on-time delivery and satisfaction. Travel to global client sites may be required.