B2B Inside Sales & Client Success Specialist

Fully Promoted Cleveland West; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Fully Promoted Cleveland West is hiring a Client Account Specialist to drive B2B sales and manage ongoing customer relationships for branded apparel and promotional products. You’ll blend inside sales with client support while serving as the primary contact for accounts, handling inquiries, quotes, and order coordination.

You’ll engage in outbound calls, nurture prospects, and collaborate with vendors to ensure accurate pricing and timely fulfillment.

Qualifications

• Previous experience in inside sales, customer service, or account management.
• Comfort with outbound calling, prospecting, and follow-up.
• Strong communication, organization, and time-management skills.
• Good computer skills, including Windows and Microsoft Office.
• Experience with POS, accounting, or CRM systems is a plus.
• Promotional products, embroidery, or graphics industry experience is helpful but not required.

Responsibilities

• Serve as the first point of contact for clients in person, by phone, and via email.
• Respond to inbound inquiries with product recommendations, pricing, and quotes.
• Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects.
• Follow up with top clients and manage ongoing account relationships.
• Prospect new business using lead lists, directories, and local business resources.
• Support and execute in-house marketing efforts, including direct mail campaigns.
• Guide clients through the full order lifecycle, from quote to completion.
• Accurately complete work orders, invoices, and customer records.
• Maintain and update the customer database/CRM for effective follow-ups.
• Build strong relationships with vendors to support pricing and order accuracy.

Skills

Inside sales

Customer service

Account management

Outbound calls

Prospecting

Communication

Organization

Time management

CRM systems

POS systems

MS Office

Promotional products experience

Tools

CRM systems

POS systems

MS Office

Job description

Fully Promoted Cleveland West is hiring a Client Account Specialist to drive B2B sales and manage ongoing customer relationships for branded apparel and promotional products. You’ll blend inside sales with client support while serving as the primary contact for accounts, handling inquiries, quotes, and order coordination.

You’ll engage in outbound calls, nurture prospects, and collaborate with vendors to ensure accurate pricing and timely fulfillment.