Inside Sales & Client Success Specialist (B2B)

Fully Promoted Cleveland; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Fully Promoted is seeking a Inside Sales and Customer Support Specialist to drive sales and manage customer relationships for our branded apparel and promotional products business. This role is sales-forward, blending inside sales, prospecting, and admin support while serving as a primary point of contact for clients.

If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety,

Qualifications

• Previous experience in inside sales or customer service.
• Ability to prospect and follow up with clients.
• Comfort with handling quotes and pricing in interactions.

Responsibilities

• Serve as the first contact for clients in person, by phone, and via email.
• Respond to inbound inquiries with product recommendations, pricing, and quotes.
• Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects.
• Follow up with top clients and manage ongoing account relationships.
• Prospect new business using lead lists, directories, and local business resources.
• Guide clients through the full order lifecycle, from quote to completion.
• Accurately complete work orders, invoices, and customer records.

Skills

Inside sales

Customer service

Account management

Outbound calling

Time management

Windows / Microsoft Office

Tools

Windows

Microsoft Office

CRM systems

Job description

Fully Promoted is seeking a Inside Sales and Customer Support Specialist to drive sales and manage customer relationships for our branded apparel and promotional products business. This role is sales-forward, blending inside sales, prospecting, and admin support while serving as a primary point of contact for clients.

If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety,