Inside Sales and Customer Support Specialist

Fully Promoted Cleveland West; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Fully Promoted Cleveland West is hiring a Client Account Specialist to drive B2B sales and manage ongoing customer relationships for branded apparel and promotional products. You’ll blend inside sales with client support while serving as the primary contact for accounts, handling inquiries, quotes, and order coordination.

You’ll engage in outbound calls, nurture prospects, and collaborate with vendors to ensure accurate pricing and timely fulfillment.

Qualifications

• Previous experience in inside sales, customer service, or account management.
• Comfort with outbound calling, prospecting, and follow-up.
• Strong communication, organization, and time-management skills.
• Good computer skills, including Windows and Microsoft Office.
• Experience with POS, accounting, or CRM systems is a plus.
• Promotional products, embroidery, or graphics industry experience is helpful but not required.

Responsibilities

• Serve as the first point of contact for clients in person, by phone, and via email.
• Respond to inbound inquiries with product recommendations, pricing, and quotes.
• Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects.
• Follow up with top clients and manage ongoing account relationships.
• Prospect new business using lead lists, directories, and local business resources.
• Support and execute in-house marketing efforts, including direct mail campaigns.
• Guide clients through the full order lifecycle, from quote to completion.
• Accurately complete work orders, invoices, and customer records.
• Maintain and update the customer database/CRM for effective follow-ups.
• Build strong relationships with vendors to support pricing and order accuracy.

Skills

Inside sales

Customer service

Account management

Outbound calls

Prospecting

Communication

Organization

Time management

CRM systems

POS systems

MS Office

Promotional products experience

Tools

CRM systems

POS systems

MS Office

Job description

Client Account Specialist – B2B Sales & Customer Service

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Client Account Specialist – B2B Sales & Customer Service

Fully Promoted is seeking a Inside Sales and Customer Support Specialist to drive sales and manage customer relationships for our branded apparel and promotional products business. This role is sales-forward, blending inside sales, prospecting, and admin support while serving as a primary point of contact for clients. If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety, and growth.

Why You’ll Want This Job

• You work in a true inside sales role with real ownership of customer relationships
• You build B2B sales, prospecting, and account development skills
• You get a consistent weekday schedule
• You work with tangible products that businesses actually use and value
• You see direct results from your outreach and follow-up efforts

What You’ll Do

• Serve as the first point of contact for clients in person, by phone, and via email
• Respond to inbound inquiries with product recommendations, pricing, and quotes
• Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects
• Follow up with top clients and manage ongoing account relationships
• Prospect new business using lead lists, directories, and local business resources
• Support and execute in-house marketing efforts, including direct mail campaigns
• Guide clients through the full order lifecycle, from quote to completion
• Accurately complete work orders, invoices, and customer records
• Maintain and update the customer database/CRM for effective follow-ups
• Build strong relationships with vendors to support pricing and order accuracy
• Cross-train in other areas of the store and assist ownership with reporting and administrative tasks

What We’re Looking For

• Previous experience in inside sales, customer service, or account management
• Comfort with outbound calling, prospecting, and follow-up
• Strong communication, organization, and time-management skills
• Good computer skills, including Windows and Microsoft Office
• Experience with POS, accounting, or CRM systems is a plus
• Promotional products, embroidery, or graphics industry experience is helpful but not required

Physical Requirements

• Ability to stand for extended periods as needed
• Ability to work at a computer and phones for part of your day

About Fully Promoted

Fully Promoted helps businesses grow through custom apparel, promotional products, and branded marketing solutions. We offer a collaborative, sales-driven environment with training, support, and opportunities to grow. You help brands show up polished and professional, because the right fit matters. Join us!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Fully Promoted Corporate.