B2B Inside Sales & Client Relations Specialist

Fully Promoted; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Fully Promoted is hiring an Inside Sales and Customer Support Specialist to drive sales and manage client relationships for branded apparel and promotional products. This role blends inside sales, prospecting, and admin support while serving as a primary contact for clients.

If you enjoy outbound calls, building relationships, and helping businesses find the right promotional solutions, this role offers structure, variety, and growth.

Qualifications

• Previous experience in inside sales, customer service, or account management.
• Comfort with outbound calling, prospecting, and follow-up.
• Strong communication, organization, and time-management skills.
• Good computer skills, including Windows and Microsoft Office.
• Experience with POS, accounting, or CRM systems is a plus.
• Promotional products, embroidery, or graphics industry experience is helpful but not required.

Responsibilities

• Serve as the first point of contact for clients in person, by phone, and via email.
• Respond to inbound inquiries with product recommendations, pricing, and quotes.
• Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects.
• Follow up with top clients and manage ongoing account relationships.
• Prospect new business using lead lists, directories, and local business resources.
• Support and execute in-house marketing efforts, including direct mail campaigns.
• Guide clients through the full order lifecycle, from quote to completion.
• Accurately complete work orders, invoices, and customer records.
• Maintain and update the customer database/CRM for effective follow-ups.
• Build strong relationships with vendors to support pricing and order accuracy.
• Cross-train in other areas of the store and assist ownership with reporting and administrative tasks.

Skills

Inside sales

Customer service

Prospecting

Account management

Communication

Time-management

Microsoft Office

CRM systems

Lead generation

Tools

CRM systems

POS

Windows

Job description

Fully Promoted is hiring an Inside Sales and Customer Support Specialist to drive sales and manage client relationships for branded apparel and promotional products. This role blends inside sales, prospecting, and admin support while serving as a primary contact for clients.

If you enjoy outbound calls, building relationships, and helping businesses find the right promotional solutions, this role offers structure, variety, and growth.