B2B Inside Sales & Client Relations Specialist

Fully Promoted Cleveland; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Fully Promoted Cleveland is seeking an Inside Sales and Customer Support Specialist to drive sales and manage client relationships for branded apparel and promotional products. This role blends inside sales, prospecting, and admin support while serving as the primary contact for clients.

If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety, and growth.

Qualifications

• Experience in inside sales or customer service with a focus on B2B.
• Comfort making outbound calls, prospecting, and following up with clients.
• Strong communication, organization and time management skills.
• Proficiency with Windows and Microsoft Office; CRM or POS systems a plus.

Responsibilities

• Serve as the first point of contact for clients in person, by phone and email.
• Respond with product recommendations, pricing and quotes.
• Conduct outbound sales calls to existing clients and prospects.
• Follow up with top clients and manage ongoing account relationships.
• Prospect new business using lead lists and local resources.
• Support marketing efforts including direct mail campaigns.
• Guide clients through the full order lifecycle from quote to completion.
• Maintain and update customer records and CRM data.

Skills

Inside sales

Customer service

Account management

Outbound calling

Prospecting

Follow-up

Communication

Time-management

CRM systems

Tools

CRM systems

POS systems

Windows

Microsoft Office

Job description

Fully Promoted Cleveland is seeking an Inside Sales and Customer Support Specialist to drive sales and manage client relationships for branded apparel and promotional products. This role blends inside sales, prospecting, and admin support while serving as the primary contact for clients.

If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety, and growth.