Inside Sales Representative - No Weekends

Merchants Metals LLC; Elgin (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Life Insurance

Disability Insurance

Live Health Online

Legal Shield

Employee Assistance Program (EAP)

401k match

Job summary

Merchants Metals LLC is seeking an Inside Sales Representative to manage customer relationships, process orders, and drive incremental revenue through account development and product recommendations. The role emphasizes day-to-day sales within an established customer base, with a focus on repeat business and cross-selling.

You will work in a fast-paced environment, handling inquiries, providing pricing, and supporting order fulfillment while collaborating with warehouse and operations to ensure

Qualifications

• 1–3 years of inside sales experience, preferably in B2B distribution or industrial environments.
• Proven ability to generate sales, upsell, and grow customer accounts.
• Strong phone presence with confidence in sales conversations.
• Highly organized with multitasking and prioritization skills.

Responsibilities

• Build and maintain relationships with contractors, builders, and B2B customers to drive repeat business.
• Identify opportunities to upsell and cross-sell products based on customer needs.
• Manage and grow existing accounts through follow-up and customer engagement.
• Handle inbound and outbound calls to generate sales and support orders.
• Provide pricing/quotes and close sales opportunities.
• Communicate product knowledge to support customer decisions.
• Collaborate with warehouse and operations to ensure timely order fulfillment.
• Manage multiple orders in a fast-paced environment.
• Maintain high level of customer service while focusing on revenue generation.

Skills

Inside sales

Upsell

Account management

Customer service

Phone sales

Job description

Why Join the Merchants Metals Team?

Our core values are in seven basic principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. Our employees are part of a culture that values and promotes personal growth and development. We understand that to be a market leader, we must be committed not only to our products but also to our people. We are committed to growing our employees and want our people to feel their time with Merchants Metals is an investment in their future. It’s our talent that helps make Merchants Metals the first name in fence solutions.

This is a hands‑on, individual contributor role focused on day‑to‑day sales, account growth, and customer interaction.

POSITION SUMMARY:

The Inside Sales Representative is responsible for managing customer relationships, processing orders, and driving incremental revenue through account development and product recommendations. This role focuses on day‑to‑day sales execution within an established customer base, with an emphasis on repeat business, upselling, and customer satisfaction.

Compensation

Hourly base pay + a monthly incentive bonus

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Build and maintain strong relationships with contractors, builders, and B2B customers to drive repeat business
• Identify opportunities to upsell and cross‑sell products based on customer needs
• Actively manage and grow existing accounts through consistent follow‑up and customer engagement
• Handle inbound and outbound calls to generate sales and support customer orders
• Qualify customer needs, provide accurate pricing/quotes, and close sales opportunities
• Respond to customer inquiries and present product solutions aligned with their requirements
• Learn and confidently communicate product knowledge to support customer decisions
• Collaborate with internal teams (warehouse, operations) to ensure timely and accurate order fulfillment
• Manage multiple orders, requests, and priorities in a fast‑paced environment
• Provide a high level of customer service while maintaining a focus on revenue generation

Requirements

REQUIRED EDUCATION/CERTIFICATION:

• 1–3 years of inside sales experience, preferably in B2B distribution, building materials, or industrial environments
• Proven ability to generate sales, upsell products, and grow customer accounts
• Strong phone presence with confidence in handling sales conversations
• Ability to build relationships with a wide range of customers (contractors, builders, etc.)
• Highly organized with the ability to multitask and prioritize effectively
• Adaptable and comfortable working in a fast‑paced, team‑oriented environment

Benefits: We’ve got you covered.

Merchants Metals offers benefits that are specifically designed to fit your needs. We provide industry‑leading coverage and benefits to our people and qualified family members, including:

• Medical, Dental and Vision coverage for Employees, Spouses, Dependents &/or entire Family at a very low cost
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through Live Health Online
• Legal Assistance via Legal Shield
• Employee Assistance Program and discounts.
• 401k Retirement Program with strong company match.

In addition to the benefits program, Merchants Metals also provides employees a competitive wage, career advancement, paid PTO, and holidays. and training opportunities.