Customer Support

SWEP; Tulsa (OK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer contributions

Medical, dental and vision insurance

Wellness programs

Health savings account

Disability insurance

Life insurance

Employee discounts

Paid time off

Parental and bereavement leaves

Job summary

SWEP is seeking a customer service professional to manage inquiries and orders from receipt through payment, maintaining customer data and ensuring accurate records.

The role emphasizes cross-functional collaboration, response to customer needs, and proactive issue resolution with a focus on process improvements and timely communications.

Work arrangement is onsite in Tulsa; strong MS Office skills and B2B experience are preferred, with benefits supporting ongoing professional growth.

Qualifications

• High School Diploma; some college preferred.
• Experience providing service in a B2B environment.
• Strong MS Office skills.

Responsibilities

• Handle orders and provide customer service from inquiry to payment.
• Set up and maintain customer data and records.
• Communicate information to customers via portals and platforms.
• Identify needs, resolve issues and build customer relationships.
• Negotiate delivery dates and coordinate logistics.
• Manage debt collection information for Finance.
• Handle credit/debit notes and claims adjustments.
• Register and manage filed claims; be primary contact.
• Update price lists/quotes and order backlog in ERP.
• Forecast volumes and communicate changes to internal teams and customers.
• Support stock agreement implementation and late stock issues.
• Participate in process improvement with plants/regions.
• Assist with general inquiries (drawings, KHK docs, approvals).

Skills

Ability to work under pressure

Teamwork

Service-minded

Results oriented

Self-motivation

Education

High School Diploma

Some college or degree preferred

Tools

Microsoft Office

Job description

SWEP ensures efficient heat transfer where less means more. Since 1983, millions of our innovative brazed plate heat exchangers have been integrated into HVACR and industrial applications worldwide, enhancing the quality of life for billions of people. Our expertise in sustainable energy use has grown SWEP into a global company with more than 1,100 employees, five production sites and a presence in 50 countries. As part of Dover Corporation, we help redefine what is possible within the Climate & Sustainability Technologies segment. Make a difference. Visitswepgroup.com.

Provide customer service, managing incoming inquiries and handle orders for customers, covering the process from received purchase order through receipt of payment.

RESPONSIBILITIES

• Handle orders and provide customer service, from customer inquiry, against existing quote/contract/price list through dispatch/invoice to payment information internally and to the customer including but not limited to:
• Set up and maintain customer data and records, such as customer information, delivery addresses, customer part number cross references, specific customer labels, special shipping and packing instructions, special invoicing instructions
• Communicate, provide and maintain information to the customer through external customer platforms/supplier portals
• Identifying customer needs, resolve issues, build and nurture customer intimacy
• Securing the best supply solution for the customer, negotiate improved delivery dates with production, split orders to accommodate customer demands, assess need for express transport, monitor customer stock levels in warehouses, coordinate needs with Logistics
• Manage financial matters on debt collection, overdue balances and provide information to Finance about agreed settlement dates
• Handle corrections on credit and debit notes to correct deviances and issue compensation for claims
• Register and handle all filed claims and act as customer's primary point of contact throughout the claim process.
• Handle and coordinate periodic price revisions, from received information regarding valid Rf factor for respective account, through recalculation of price list/quote, distribution internally and update of order backlog in ERP.
• Handle customer forecasts, including entry in internal systems, analysis of received data and coordination and information of changes in volumes, both internally and with customer.
• Follow up stock agreement implementation, cooperate to deal with late stock.
• Participate in logistics and order process improvement projects with plants and/or other regions
• Provide support for general customer inquiries, such as drawing requests, KHK documentation, approvals etc.

QUALIFICATIONS, EDUCATION, AND EXPERIENCE

• High School Diploma. Some college or degree preferred
• Experience in providing service in a business to business environment.
• Strong MS Office skills

SKILLS AND COMPETENCIES

• Ability to work under pressure, meet deadlines and handle multiple and competing priorities.
• Good team work spirit and excellent communication skills.
• Service-minded, flexible and proactive with analytical and administrative skills
• Determined, focused on results, and goal oriented
• Ability to self-motivate and work independently

Work Arrangement : Onsite

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits

• a 401(k) savings plan with employer contributions
• medical, dental and vision insurance
• wellness programs
• health savings account, health care and dependent care flexible spending accounts
• company paid short-term disability and long-term disability
• company paid employee basic life and AD&D insurance
• supplemental employee and dependent life insurance
• optional accident, hospital indemnity and critical illness insurance
• adoption, surrogacy, and fertility benefits and assistance
• commuter benefits
• parental, military, jury duty, and bereavement leaves of absence
• paid time off
• employee discounts
• and an employee assistance program that includes company paid counseling sessions and legal services

Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Customer Service

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Nearest Major Market: Tulsa

Nearest Secondary Market: Oklahoma

Job Segment: Sustainability, Supply, ERP, Systems Analyst, Customer Service, Energy, Operations, Technology