B2B Customer Support & Solutions Specialist

WESCO; Elkhart (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Wesco in Indiana is seeking a Customer Service Representative to respond to customer inquiries by telephone, e-mail and walk-ins, providing inquiry or problem resolution. You will analyze service needs and refer to other service or technical departments for follow up as needed.

Responsibilities include supporting the customer base, processing payments for cash accounts, researching and resolving problems, and backing up the sales counter with walk-in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree/College Diploma preferred.
• 2–4 years of relevant experience.
• Strong interpersonal and communication skills.
• Able to work well under pressure.
• Computer literate (MS Word, Excel, e-mail).

Responsibilities

• Respond to questions, concerns, and account inquiries; handle complaints.
• Process payments for cash account customers.
• Research and resolve customer problems and liaise with other departments.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Interpersonal skills

Verbal communication

Written communication

Under pressure

Attention to detail

Professional demeanor

Education

High School Degree or Equivalent

Associates' Degree / College Diploma preferred

Tools

MS Word

Excel

Email

Job description

Wesco in Indiana is seeking a Customer Service Representative to respond to customer inquiries by telephone, e-mail and walk-ins, providing inquiry or problem resolution. You will analyze service needs and refer to other service or technical departments for follow up as needed.

Responsibilities include supporting the customer base, processing payments for cash accounts, researching and resolving problems, and backing up the sales counter with walk-in and telephone inquiries.