Customer Service Specialist: Resolve & Liaise

WESCO; Bayonne (NJ); On-site; USD 38,000 - 55,000; Full time

Job summary

Wesco is a leading business-to-business distributor with a large, diverse customer base. This Representative - Customer Service role focuses on resolving inquiries via phone, email, and walk-ins, maintaining professionalism and accuracy in all interactions.

You will analyze service needs, coordinate with other departments, and back up sales counters when needed, contributing to a seamless customer experience.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree preferred; Canada variant acceptable.
• 2-4 years of relevant experience.
• Strong, professional interpersonal and written communication.

Responsibilities

• Respond to inquiries by phone, email, and walk-ins to resolve issues.
• Support customer base with questions, concerns, and account inquiries.
• Process payments for cash account customers and research problems.
• Act as liaison between departments to resolve complex cases.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Associates’ Degree / College Diploma

Tools

MS Word

Excel

Email

Job description

Wesco is a leading business-to-business distributor with a large, diverse customer base. This Representative - Customer Service role focuses on resolving inquiries via phone, email, and walk-ins, maintaining professionalism and accuracy in all interactions.

You will analyze service needs, coordinate with other departments, and back up sales counters when needed, contributing to a seamless customer experience.