B2B Customer Care Specialist — Order Management & Solutions

Hayward Industries, Inc.; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Hayward Industries, Inc. seeks a Customer Relations Specialist in Phoenix, Arizona, to engage directly with customers and provide seamless support. You'll be the main point of contact, addressing inquiries, processing orders, and collaborating with various departments to ensure customer satisfaction.

The ideal candidate has excellent communication skills, problem-solving abilities, and over three years of experience in a B2B setting. A degree in a related field is preferred, along with proficiency in Salesforce and order management tools.

Qualifications

• 3+ years of experience in a B2B customer-facing role, preferable in diverse and inclusive settings.
• Ability to adapt and thrive in a fast-paced, seasonal environment.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with customers through various communication channels.
• Collaborate with Sales and Marketing to enhance customer care.
• Process customer orders and maintain accurate pricing databases.

Skills

Customer Engagement

Communication Skills

Problem Solving

Education

BS/BA Degree in a related discipline

Tools

Salesforce

Order Management Tools

Job description

Hayward Industries, Inc. seeks a Customer Relations Specialist in Phoenix, Arizona, to engage directly with customers and provide seamless support. You'll be the main point of contact, addressing inquiries, processing orders, and collaborating with various departments to ensure customer satisfaction.

The ideal candidate has excellent communication skills, problem-solving abilities, and over three years of experience in a B2B setting. A degree in a related field is preferred, along with proficiency in Salesforce and order management tools.