Customer Service Representative - Manufacturing & Supply Chain Operations

Continental Group Sector ContiTech; Fairlawn (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Referral Bonus

Job summary

ContiTech, a ContiTech USA, Inc. enterprise, is seeking a Customer Service Representative to support manufacturing and supply chain operations in a fast-paced B2B environment. You will be the primary contact for inquiries, orders, returns, and delivery coordination across North America.

You will collaborate with manufacturing plants, logistics teams, planners, and sales to ensure timely, accurate service and order fulfillment. A proactive, detail-oriented mindset is essential.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year experience in customer service or customer operations.
• Experience in high-volume customer service environment preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Serve as the primary contact for inquiries, orders, returns, claims, refunds, and delivery requests.
• Build strong customer relationships by providing timely, accurate, and professional service.
• Communicate proactively regarding order status, shipment updates, delays, and product availability.
• Resolve customer concerns while maintaining a positive customer experience.
• Manage inbound calls, emails, and customer communications through CRM and telephony systems.
• Create, update, and maintain customer cases and records in company systems.
• Process orders accurately and ensure compliance with procedures.
• Coordinate order changes, delivery requests, and escalation activities.
• Collaborate with manufacturing plants, logistics teams, planners, and sales to support customer requirements.
• Expedite production and shipments to meet deadlines.
• Investigate order delays and identify solutions balancing customer needs with operations.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Time management

Problem solving

Attention to detail

Independent work

Team collaboration

Supply chain knowledge

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

CRM systems

ERP/CRM (SAP, Salesforce)

Job description

Customer Service Representative - Manufacturing & Supply Chain Operations

• Full-time
• Referral Bonus : Yes
• Legal Entity: ContiTech USA, Inc. (2006)
• Working Time: Full Time
• Compensation: USD 50000 - USD 55000 - yearly

ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6.8 billion euros (2023), the global industrial partner is active with core branches in Asia, Europe and North and South America.

Are you passionate about helping customers, solving problems, and making an impact across manufacturing and supply chain operations?

At ContiTech, our Customer Service Representatives play a critical role in ensuring customers receive exceptional service while supporting the efficient flow of products through our manufacturing and distribution network. This position is more than a traditional customer service role. You will serve as a key connection between customers, manufacturing facilities,logisticsteams, supply chain operations, and sales organizations.

We'relooking for a motivated professional who thrives in a fast-paced environment, enjoys collaborating across teams, and takes ownership of customer issues from start to finish.

This is a business-to-business (B2B) customer operations position supporting industrial and manufacturing customers across North America. As the primary point of contact for customer inquiries, orders, claims, and deliveries, you'llhelp ensure an outstanding customer experience while coordinating with multiple internal stakeholders to resolve issues and meet customer expectations.

Location: Fairlawn, OH or Lincoln, NEor Halstead, KS

The ideal candidate combines strong customer service skills with operational awareness and can effectively manage customer relationships, order processing,logisticscoordination, and issue resolution.

HOW YOU WILL MAKE AN IMPACT

Customer Support & Relationship Management

Serve as the primary point of contact for customer inquiries, orders, returns, claims, refunds, and delivery requests.

Build strong relationships with customers by providing timly, accurate, and professional service.

Communicate proactivelyregardingorder status, shipment updates, delays, and product availability.

Resolve customer concerns whilemaintaininga positive customer experience.

Order & Case Management

Manage inbound phone calls, emails, and customer communications through CRM, telephony, and document management systems.

Create, update, andmaintaincustomer cases and records within company systems.

Process customer orders accurately while ensuring compliance with established procedures.

Coordinate order changes, delivery requests, and escalation activities as needed.

Supply Chain & Manufacturing Coordination

Work closely with manufacturing plants,logisticsteams, planners, and sales representatives to support customer requirements.

Assistin expediting production and shipments to meet customer deadlines.

Investigate order delays andidentifysolutions that balance customer needs with operational capabilities.

Develop an understanding of ContiTech's manufacturing processes, product portfolio, and plant network.

Identifyopportunities to improve customer satisfaction and operational efficiency.

Collaborate with cross-functional teams to enhance processes and service levels.

Contribute to a culture focused on customer success and operational excellence.

WHAT YOU BRING TO THE ROLE

High School Diploma or GED

1 year experience in customer service or customer operations

Experience in customer service, preferably in a high-volume environment

Strong verbal and written communication skills

Proficiencywith Microsoft Office applications

Strong organizational and time-management skills

Ability to prioritize and manage multiple tasks simultaneously

Strong problem-solving and analytical skills

High attention to detail and accuracy

Ability to work independently with minimal supervision

Professional demeanor and customer-focused mindset

Ability to collaborate effectively across departments

Understanding of commercial,logistics, shipping, manufacturing, or supply chain processes

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.

No Relocation provided for this role

ADDITIONAL WAYS TO STAND OUT

• 2+ years of experience in customer service or customer operations

Bachelor’s Degree preferred

SAP,Salesforceor other ERP/CRM experience

Manufacturing industry experience

Supply chain,logistics, or order management experience

Inside sales or account support experience

Experience supporting B2B customers

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, colour, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

EEO-Statement:

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, colour, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.