B2B Customer Success & Operations Specialist

Continental Industry; Lincoln (NE); On-site; USD 48,000 - 64,000; Full time

Job summary

ContiTech is seeking a proactive Customer Operations specialist to support North American industrial customers. You will handle inquiries, orders, and deliveries, coordinating with manufacturing and logistics to ensure a best-in-class customer experience.

The role emphasizes building relationships, accurate data handling, and timely communication across teams in a fast-paced environment.

Qualifications

• Bachelor’s degree not required; strong high school education and relevant experience accepted.
• Experience in customer service or operations in a high-volume setting is preferred.
• Proficiency with Microsoft Office and basic data entry skills.

Responsibilities

• Serve as primary contact for inquiries, orders, returns, claims, refunds, and deliveries.
• Build and sustain relationships by delivering timely, accurate, and professional service.
• Communicate proactively on order status, shipments, delays, and product availability.
• Resolve issues while maintaining a positive customer experience.
• Collaborate with manufacturing, logistics, planners, and sales to meet customer needs.
• Expedite production and shipments to meet deadlines and improve service levels.

Skills

Customer operations

Customer service

Communication

Multitasking

Microsoft Office

Organization

Problem solving

Independent work

Team collaboration

Process understanding

Education

High School Diploma or GED

Tools

CRM systems

Job description

ContiTech is seeking a proactive Customer Operations specialist to support North American industrial customers. You will handle inquiries, orders, and deliveries, coordinating with manufacturing and logistics to ensure a best-in-class customer experience.

The role emphasizes building relationships, accurate data handling, and timely communication across teams in a fast-paced environment.