B2B Customer Support Associate I

Cass Information Systems, Inc.; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Cass Information Systems, Inc. is seeking a Customer Service Associate I to facilitate accurate resolution of inquiries and maintain high customer satisfaction. You will work Monday to Friday with flexible hours in a fast-paced environment.

The ideal candidate has strong organizational skills, at least 6 months of customer service experience, and is proficient in Microsoft Office. Key responsibilities include analyzing issues, researching payment history, and documenting errors.

Qualifications

• Minimum 6 months customer service experience in a general business environment.
• Ability to handle multiple tasks simultaneously.
• Strong communication skills for client relationship management.

Responsibilities

• Independently analyze issues and communicate with clients.
• Research payment history and resolve exceptions in a timely manner.
• Document and report errors made by Utility departments.

Skills

Good interpersonal skills

Strong organizational skills

Proficient in Microsoft Office

Good problem-solving skills

Attention to detail

Education

College-level coursework in business administration

Tools

Office equipment (fax, copy machine, telephone)

Job description

Cass Information Systems, Inc. is seeking a Customer Service Associate I to facilitate accurate resolution of inquiries and maintain high customer satisfaction. You will work Monday to Friday with flexible hours in a fast-paced environment.

The ideal candidate has strong organizational skills, at least 6 months of customer service experience, and is proficient in Microsoft Office. Key responsibilities include analyzing issues, researching payment history, and documenting errors.