B2B Account & Customer Service Specialist

Cintas; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/ESOP

Disability, Life and AD&D Insurance

Paid Time Off and Holidays

Skills Development and Career Training

Job summary

Cintas is seeking a Customer Service Representative to support internal partners and external customers. The role involves answering calls, resolving issues, data entry, and processing new accounts and orders.

Responsibilities include preparing reports and invoices, account reconciliation, and occasional projects. The position emphasizes outbound follow-up to resolve issues and ensure satisfaction, with a team-focused environment.

Qualifications

• Minimum 1 year customer service experience
• High School Diploma/GED; Bachelor's Degree preferred
• Experience with heavy inbound, outbound and transferring calls
• 3 years' Business-to-Business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Responsibilities

• Answer customer calls and provide prompt issue resolution
• Perform data entry and assist in account reconciliation
• Prepare reports and invoices
• Process new accounts and orders and handle miscellaneous projects
• Make outbound calls to gather information or follow up on issues

Skills

Microsoft Office

Intranet/Internet

Proofreading

Education

High School Diploma/GED

Bachelor's Degree (preferred)

Tools

Word

Excel

Outlook

Job description

Cintas is seeking a Customer Service Representative to support internal partners and external customers. The role involves answering calls, resolving issues, data entry, and processing new accounts and orders.

Responsibilities include preparing reports and invoices, account reconciliation, and occasional projects. The position emphasizes outbound follow-up to resolve issues and ensure satisfaction, with a team-focused environment.