B2B Customer Support & Payments Associate I

Cass Information Systems; Columbus (OH); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

Cass Information Systems in Columbus, OH, seeks a Customer Service Associate I to facilitate accurate resolution of inquiries and issues related to processing for assigned clients, ensuring timely responses and high customer satisfaction.

Training is onsite Monday-Friday from 8:30am-4:00pm for approximately 90 days, with a focus on developing client relationships and processing accuracy across internal teams.

Qualifications

• College-level coursework in a general or business administration area or equivalent experience.
• Minimum 6 months customer service experience in a general business environment or equivalent experience.
• Strong interpersonal skills to maximize client responsiveness and build relationships.
• Excellent organizational skills to handle multiple tasks simultaneously.
• Working knowledge of office equipment (fax, copy, telephone) and proficient in Microsoft Office.

Responsibilities

• Independently analyzes issues and communicates clearly to routine questions and processing issues.
• Researches payment history and contacts vendors or customers to resolve exceptions and make timely payment decisions.
• Represents the company positively to clients and colleagues, prioritizing client needs.
• Keeps management informed of significant issues that may threaten account relationships.
• Suggests changes to procedures to improve service and internal processes.
• Coordinates file maintenance and client validation updates with internal departments.

Skills

Interpersonal skills

Organizational skills

Microsoft Office

Problem solving

Attention to detail

Education

College-level coursework

Tools

Office equipment

Job description

Cass Information Systems in Columbus, OH, seeks a Customer Service Associate I to facilitate accurate resolution of inquiries and issues related to processing for assigned clients, ensuring timely responses and high customer satisfaction.

Training is onsite Monday-Friday from 8:30am-4:00pm for approximately 90 days, with a focus on developing client relationships and processing accuracy across internal teams.