Customer Support Associate I - Impactful Service

CardWorks, Inc.; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Company Match

Paid Vacation and Holidays

Competitive Pay with Bonus

Job summary

CardWorks Financial Group is seeking a Customer Support Associate I to handle inbound inquiries, provide account-related support, and ensure a positive customer experience in our call center environment.

Responsibilities include updating customer records, handling routine transactions, and educating accountholders on processes while escalating complex issues when needed. The role supports customer satisfaction and retention with flexible schedules.

Qualifications

• Requires a high school diploma or its equivalent
• Prior customer service experience
• Experience with call center or collections environments desirable

Responsibilities

• Responds to inbound inquiries and provides account-related support
• Resolves questions or concerns and documents interactions
• Educates customers on processes and timelines
• Escalates complex issues to leadership or partners
• Maintains quality, productivity, and compliance standards

Skills

Customer service

Communication

Phone support

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Call center software

Job description

CardWorks Financial Group is seeking a Customer Support Associate I to handle inbound inquiries, provide account-related support, and ensure a positive customer experience in our call center environment.

Responsibilities include updating customer records, handling routine transactions, and educating accountholders on processes while escalating complex issues when needed. The role supports customer satisfaction and retention with flexible schedules.