Customer Service Associate I

Cass Information Systems, Inc.; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Cass Information Systems, Inc. is seeking a Customer Service Associate I to facilitate accurate resolution of inquiries and maintain high customer satisfaction. You will work Monday to Friday with flexible hours in a fast-paced environment.

The ideal candidate has strong organizational skills, at least 6 months of customer service experience, and is proficient in Microsoft Office. Key responsibilities include analyzing issues, researching payment history, and documenting errors.

Qualifications

• Minimum 6 months customer service experience in a general business environment.
• Ability to handle multiple tasks simultaneously.
• Strong communication skills for client relationship management.

Responsibilities

• Independently analyze issues and communicate with clients.
• Research payment history and resolve exceptions in a timely manner.
• Document and report errors made by Utility departments.

Skills

Good interpersonal skills

Strong organizational skills

Proficient in Microsoft Office

Good problem-solving skills

Attention to detail

Education

College-level coursework in business administration

Tools

Office equipment (fax, copy machine, telephone)

Job description

Columbus Office
2675 Corporate Exchange
Columbus, OH 43231, USA

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction.

Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am

Principal Responsibilities and Duties

• Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.
• Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
• Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping to develop customer relationships.
• Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
• Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.
• Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
• Seeks guidance from the appropriate resource on significant non-routine issues.
• Documents and reports on errors made by all other Utility departments.
• Works overtime as needed.
• Other duties as assigned.
• Training is onsite Monday-Friday from 8:00am-4:30pm for approximately 90 days.

Knowledge and Minimum Requirements

• Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office.
• Good problem-solving skills and attention to details.
• College-level course work in a general or business administration area or equivalent experience.
• Minimum 6 months customer service experience in a general business environment or equivalent experience.

Application Process

Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

About Our Company

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $95 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.