Dental Lab B2B Customer Success Specialist

Specialty Appliances, Inc.; Tulsa (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Disability Insurance (short/long-term)

AD&D and Life Insurance

Paid Vacation

8 Company Holidays

401(k) with company match

Job summary

Specialty Appliances, Inc. is seeking a Customer Success Specialist to communicate with dental practices by phone and email, handling orders, cases, and product information with professionalism and patience.

You will collaborate with production, shipping, invoicing, and clinical staff to resolve issues, track case status, process payments, and promote our products while delivering exceptional service.

Qualifications

• High school diploma or GED; English fluency; Spanish a plus.
• Excellent attention to detail; highly motivated and team oriented.
• Strong customer service experience using phone and email.

Responsibilities

• Answer calls professionally and route to appropriate departments.
• Provide friendly, accurate, solution-focused support.
• Update customers on case status and timelines.
• Identify missing information and communicate needs to the lab.
• Maintain professional communication with doctors and office staff.
• Process customer payments as needed.

Skills

Customer service

Phone & email support

MS Office

Spanish (plus)

Team collaboration

Dental terminology

Education

High school diploma or GED

Tools

Phone system

Scanner

Dental lab software

Job description

Specialty Appliances, Inc. is seeking a Customer Success Specialist to communicate with dental practices by phone and email, handling orders, cases, and product information with professionalism and patience.

You will collaborate with production, shipping, invoicing, and clinical staff to resolve issues, track case status, process payments, and promote our products while delivering exceptional service.