Customer Relations Professional

2024; Plant (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Byrne Electrical is seeking an experienced customer service professional to manage day-to-day B2B accounts and act as a liaison among production, engineering, and purchasing teams.

You will provide product information, handle inquiries about lead times and specifications, and help drive customer satisfaction while coordinating with internal departments and supporting continuous improvement initiatives.

Qualifications

• At least 2 years of experience in B2B customer service.
• Strong written and verbal communication skills.
• Proficiency with MS Excel and Word.
• Experience with ERP/CRM systems is a plus.
• Bachelor’s Degree in a related field preferred.

Responsibilities

• Manage Commercial Contract Office accounts and build relationships.
• Provide internal support to increase customer sales.
• Serve as customer service liaison; answer questions on lead times and specs.
• Coordinate customs clearance and international shipping when necessary.
• Initiate proactive calls to customers and assess satisfaction.
• Collaborate with production, engineering, and purchasing teams.
• Support continuous improvement initiatives.

Skills

B2B customer service

Written & verbal communication

Multitasking

Patience

Customer relationship management

Education

Bachelor's degree

Tools

MS Excel

MS Word

ERP systems

CRM systems

Job description

Job Summary: The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level of satisfaction is reached for all customer and potential customers when transacting with Byrne.

Essential Duties, Responsibilities and Job Requirements:

• Manage Commercial Contract Office accounts. Build strong relationships with assigned customers and occasionally participate in on-site customer visits and meetings.
• Provide internal support to increase customer sales.
• Serve as customer service liaison for Byrne customers. Answer questions regarding production lead times, product availability, and other product specifications and concerns. Coordinate customs clearance and international shipping compliance when necessary.
• Respond to customer inquiries about products. Provide detailed information about product specifications and functions. Refer highly technical questions to Engineering department. Record conversation details.
• Serve as a liaison to the production, engineering, and purchasing departments.
• Initiate pro-active calls to customers. Assess their satisfaction with Byrne Electrical products.
• Explore ways to improve customer satisfaction and create innovations and solutions to customer needs.
• Participate in company-wide CSM events for continuous improvement.
• Perform other projects and duties as assigned.

Skills & Experience Required:

• At least 2 years of experience in B2B customer service.
• Strong communication skills, including writing and verbal communication.
• Highly proficient computer skills, including expertise in MS Excel and Word.
• Familiarity with ERP and CRM systems is a plus.
• Demonstrable ability to multitask effectively in an environment requiring patience and flexibility.
• Foreign language fluency for the international market served is plus.

Education Requirements:

• Bachelor’s Degree in a related field is highly preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.