B2B Customer Service & Lead Gen Specialist

Customfabricate; Brea (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Custom Fabricating & Supplies (CFS) in Brea, CA seeks a Customer Service Representative to blend support with proactive lead generation in a B2B manufacturing setting. You will be a key contact for customers and prospects, handling quotes and orders while identifying new opportunities for the Outside Sales team.

You will collaborate across Sales, Operations, Purchasing, Estimating, and Engineering to deliver the right solutions, ensuring quality and timely delivery.

Qualifications

• 3+ years of experience in customer service, inside sales, lead generation, or a related role.

Responsibilities

• Serve as a primary point of contact for customers and prospects.
• Build and maintain relationships with existing and potential customers.
• Prepare quotes, process orders, and maintain accurate customer information.
• Respond to customer inquiries and help resolve concerns in a professional and timely manner.
• Coordinate with internal departments to ensure products and services are delivered on time.
• Gather customer requirements and assist in identifying the best solutions for their applications.
• Maintain detailed and accurate records within ERP and CRM systems.

Skills

Customer service

Lead generation

Cold calling

Relationship building

ERP systems

Education

High School diploma

Tools

ERP systems

CRM software

Job description

Custom Fabricating & Supplies (CFS) in Brea, CA seeks a Customer Service Representative to blend support with proactive lead generation in a B2B manufacturing setting. You will be a key contact for customers and prospects, handling quotes and orders while identifying new opportunities for the Outside Sales team.

You will collaborate across Sales, Operations, Purchasing, Estimating, and Engineering to deliver the right solutions, ensuring quality and timely delivery.