B2B Customer Success & Order Specialist

Axalta; Pennsylvania; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Axalta is seeking a Customer Service Representative (CSR) to own the full order-to-delivery process for assigned accounts in the United States. You will manage orders, coordinate with Sales and Supply Chain, and proactively resolve issues to ensure customer satisfaction.

The role emphasizes accurate order entry, timely delivery, and post-sale support, leveraging CRM and ERP systems. Collaboration with cross-functional teams and strong communication are essential to success.

Qualifications

• 2+ years of customer service or account management experience.
• Excellent written, verbal, and interpersonal communication.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive problem solving and customer-focused mindset.
• Experience working with cross-functional teams.

Responsibilities

• Manage all aspects of customer accounts, including order entry, delivery follow-up, and post-sale support.
• Serve as primary contact for assigned accounts and build strong relationships.
• Identify and resolve order, delivery, and service issues before they impact the customer.
• Ensure orders are completed accurately, on time, and in full.
• Collaborate with Sales, Supply Chain, and Operations to address customer needs and escalations.
• Maintain accurate customer, order, and case information in CRM/SAP.

Skills

Customer service

Account management

Cross-functional collaboration

Communication

Problem solving

Tools

Salesforce

SAP

Job description

Axalta is seeking a Customer Service Representative (CSR) to own the full order-to-delivery process for assigned accounts in the United States. You will manage orders, coordinate with Sales and Supply Chain, and proactively resolve issues to ensure customer satisfaction.

The role emphasizes accurate order entry, timely delivery, and post-sale support, leveraging CRM and ERP systems. Collaboration with cross-functional teams and strong communication are essential to success.