Customer Success & Order Excellence Specialist

Axalta-Coating-Systems; Glen Mills (Delaware County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Axalta is seeking a Customer Service Representative to own the full order-to-delivery process for assigned accounts, delivering an exceptional customer experience.

The role emphasizes accurate order entry, proactive issue resolution, and cross-functional collaboration with Sales, Supply Chain, and Operations to ensure orders are fulfilled on time and in full. Experience in CRM/ERP systems like Salesforce and SAP is preferred.

Qualifications

• 2+ years of customer service or account management experience.
• Experience supporting B2B customers in manufacturing or distribution environments.
• Strong written and verbal communication skills.

Responsibilities

• Manage all aspects of customer accounts, including order entry, delivery follow-up, and post-sale support.
• Serve as primary contact for assigned accounts, building strong relationships and delivering exceptional service.
• Identify and resolve order, delivery, and service issues proactively before they impact the customer.
• Collaborate with Sales, Supply Chain, and Operations to meet customer needs and address escalations.
• Maintain accurate CRM/ERP data and monitor open orders for timely follow-up.

Skills

Customer service excellence

Communication skills

Cross-functional collaboration

Tools

Salesforce

SAP

Job description

Axalta is seeking a Customer Service Representative to own the full order-to-delivery process for assigned accounts, delivering an exceptional customer experience.

The role emphasizes accurate order entry, proactive issue resolution, and cross-functional collaboration with Sales, Supply Chain, and Operations to ensure orders are fulfilled on time and in full. Experience in CRM/ERP systems like Salesforce and SAP is preferred.