CX Specialist: B2B Orders & Issue Resolution

2350 Axalta Coating Systems

Glen Mills (Delaware County)

On-site

USD 45,000 - 65,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Paid time off

Job summary

Axalta is seeking a CX Support Specialist for our Glen Mills, PA facility to manage customer orders and service inquiries from entry through delivery. You will ensure accurate order execution, timely issue resolution, and proactive customer communication while partnering with Sales, Supply Chain, and internal teams to deliver an exceptional customer experience.

The role requires 1-2 years in customer service or account management, strong organizational and communication skills, and the ability

Qualifications

1-2 years of customer service or account management experience.
Strong organizational skills with attention to detail and accuracy.
Proven ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
Ability to work effectively in a collaborative team environment.

Responsibilities

Manage order entry, monitoring, and delivery follow-up for assigned accounts.
Resolve customer cases and inquiries accurately and within established service level agreements.
Maintain accurate records in CRM and ERP systems, including Salesforce, SAP, Salesforce Service Cloud Voice, and Email-to-Case.
Monitor open orders and case activity, ensuring timely updates and closure.
Partner with Sales, Supply Chain, and other internal stakeholders to resolve customer issues and align on priorities.
Capture recurring customer feedback and communicate trends for process or system improvements.