Customer Experience Specialist — Orders & Inquiries

Axalta; Northern (KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Axalta seeks a CX Support Specialist to manage orders and inquiries from entry to delivery for an assigned portfolio of accounts at the Glen Mills, PA facility. You will ensure accurate order execution, timely issue resolution, and proactive communication while collaborating with Sales, Supply Chain, and internal teams to deliver exceptional service.

The role emphasizes strong organizational skills, multi-tasking, and effective communication to build trusted relationships with customers and

Qualifications

• 1-2 years of customer service or account management experience.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Manage order entry, monitoring, and delivery follow-up for assigned accounts.
• Resolve customer cases and inquiries accurately within SLAs.
• Maintain records in CRM and ERP systems (Salesforce, SAP).
• Monitor open orders and case activity, providing timely updates.

Skills

Customer service

Account management

Communication

Collaboration

Multi-tasking

Problem solving

Tools

Salesforce

SAP

Job description

Axalta seeks a CX Support Specialist to manage orders and inquiries from entry to delivery for an assigned portfolio of accounts at the Glen Mills, PA facility. You will ensure accurate order execution, timely issue resolution, and proactive communication while collaborating with Sales, Supply Chain, and internal teams to deliver exceptional service.

The role emphasizes strong organizational skills, multi-tasking, and effective communication to build trusted relationships with customers and