Customer Service Representative

Talentify; Exton (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off

Professional development

Wellness programs

Job summary

Teledyne Technologies Incorporated in Exton, PA, is seeking a Customer Service Representative to process and distribute inbound orders, provide order confirmations, respond to RFQs, and ensure contract compliance.

You will work with Finance, Trade Compliance, and sales teams to obtain documents for export approval, update records in real time, and generate reports. A 2+ year B2B customer service/order processing background is required.

Qualifications

• Minimum 2 years of customer service and order processing experience in a B2B environment.
• Competence in MS Office suite, specifically Excel is required.
• Ability to communicate in an effective and professional manner to both external and internal parties.
• SAP experience is desired.
• Experience with CRM software is desired.
• Experience with order fulfilment and packaging is a plus.
• Experience with shipping and logistics is a plus.

Responsibilities

• Process and distribute in-bound customer orders in an accurate and timely manner.
• Provide appropriate order confirmations for the customer.
• Respond to inbound customer RFQs and generate quotes for repeat customers and lower volume requests.
• Understand and adhere to Company polices concerning contract compliance, approval tiers, and Trade compliance.
• Work closely with the GM and Business Development ensuring all necessary documents are obtained from foreign customers and submitted to Trade Compliance for export approval.
• Update relevant files and data tables in real time.
• Generate weekly order and quote reports, and other reports as requested.
• Coordinate with other areas to ensure customer documents are completed and returned, e.g. new supplier questionnaires.
• Interact with Finance concerning new customer creation, credit approval, and invoicing issues.
• When requested, assist Finance AR to obtain payment status from customers and follow-up.
• As necessary, fulfil a backup role in order fulfillment and packaging, and shipping.
• Maintain both paper and electronic complete customer order records and documents.

Skills

Customer service

Order processing

Communication

Teamwork

Pressure management

Tools

SAP

CRM software

MS Excel

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Customer Service Representative

What You’ll Do:

• Process and distribute in-bound customer orders in an accurate and timely manner.
• Provide appropriate order confirmations for the customer.
• Respond to inbound customer RFQs and generate the quotes for repeat customers and lower volume requests.
• Understand and adhere to Company polices concerning contract compliance, approval tiers, and Trade compliance.
• Work closely with the GM and Business Development ensuring all necessary documents are obtained from foreign customers and submitted to Trade Compliance for export approval.
  • Take a proactive role to monitor and request status from Trade Compliance
• Update relevant files and data tables in real time.
• Generate weekly order and quote reports, and other reports as requested.
• Coordinate with other areas to ensure customer documents are completed and returned, e.g. new supplier questionnaires.
• Interact with Finance concerning new customer creation, credit approval, and invoicing issues.
• When requested, assist Finance AR to obtain payment status from customers and follow-up.
• As necessary, fulfil a backup role in order fulfillment and packaging, and shipping.
• Maintain both paper and electronic complete customer order records and documents.

What You Need:

• Minimum 2-years of customer service and order processing experience in a B2B environment
• Competence in MS Office suite, specifically Excel is required.
• Ability to communicate in an effective and professional manner to both external and internal parties is required attribute.
• SAP experience is desired.
• Experience with CRM software is desired.
• Experience with order fulfilment and packaging is a plus.
• Experience with shipping and logistics is a plus.
• Ability to work well with others.
• Work well under pressure.

What we offer

• Competitive pay and comprehensive health benefits
• 401(k) with company match and retirement plans
• Paid time off and flexible work arrangements
• Professional development and training opportunities
• Employee wellness programs and assistance resources
• A collaborative environment working on mission-critical technology

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent on background checks and compliance with applicable regulations.

#qioptiq

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.