B2B Customer Service Manager – Onsite Leader

SNI Companies; Jacksonville (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Profit sharing

Annual bonus

Job summary

SNI Companies in Jacksonville, FL seeks a Customer Service Manager to lead a small team and oversee daily B2B operations onsite.

The ideal candidate has 2+ years managing a customer service team in manufacturing/wholesale, handles order processing, escalations, KPI tracking, and cross-functional collaboration with Sales to improve service. Base salary $60,000–$65,000 with annual bonus; medical/dental and profit-sharing eligibility.

Qualifications

• 2+ years of direct customer service team management.
• Experience in manufacturing, distribution, wholesale, or a similar B2B environment.
• Hands-on experience overseeing orders, fulfillment, and issue resolution.
• Ability to establish workflows and drive accountability.
• Strong communication and emotional intelligence.

Responsibilities

• Lead, coach, and develop a team of three Customer Service Representatives.
• Oversee daily B2B customer service operations and order management.
• Support distributors and customers with inquiries and escalations.
• Ensure accurate order processing across a broad catalog of SKUs.
• Collaborate with Sales and other departments to resolve issues.
• Establish expectations, provide feedback, and promote accountability.
• Identify operational challenges and implement process improvements.
• Monitor performance and priorities in CS operations.
• Lead structured meetings focused on problem-solving and improvement.
• Maintain a positive, collaborative environment during changes.

Skills

Emotional intelligence

Team leadership

Interpersonal skills

Problem solving

Process improvement

Tools

Salesforce CRM

Sage ERP

MS Office

Job description

SNI Companies in Jacksonville, FL seeks a Customer Service Manager to lead a small team and oversee daily B2B operations onsite.

The ideal candidate has 2+ years managing a customer service team in manufacturing/wholesale, handles order processing, escalations, KPI tracking, and cross-functional collaboration with Sales to improve service. Base salary $60,000–$65,000 with annual bonus; medical/dental and profit-sharing eligibility.