B2B Customer Service Leader — Growth & Wholesale Accounts

Spring Footwear, Corp.; Pompano Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company-paid holidays

Profit sharing

Job summary

Spring Footwear Corporation, based in Pompano Beach, FL, seeks a Customer Service Manager – B2B Sales & Specialty Accounts to lead our Customer Service team and strengthen wholesale relationships. You will collaborate with Sales Executives, customers, and internal teams nationwide, driving growth and superior service.

You will develop the team, identify opportunities within accounts, and ensure a seamless experience from order to delivery, including post-sale support and market feedback.

Qualifications

• 5+ years of experience in B2B customer service, wholesale sales support, account management, customer success, or a related field.
• Proven experience leading and developing a customer-facing team.
• Strong understanding of wholesale/B2B customer relationships and order management.
• Commercial mindset with the ability to recognize sales and account-development opportunities.
• Experience with upselling, cross-selling, customer retention, or account reactivation.
• Hands-on leadership style and willingness to become deeply involved in the business.

Responsibilities

• Lead, coach, and develop the Customer Service team.
• Build strong relationships with specialty retailers, independent stores, and wholesale accounts.
• Partner with Sales on account follow-up, reorders, substitutions, available inventory, and new opportunities.
• Oversee the customer experience from order placement through delivery and after-sale support.
• Manage escalations involving orders, returns, credits, claims, cancellations, backorders, substitutions, credit holds, and shipping issues.
• Travel approximately 20% to meet customers and regional events.
• Develop SOPs, workflows, and training materials to improve processes.
• Provide leadership with clear reporting and recommended actions.

Skills

B2B customer service

Wholesale account management

Team leadership

Cross-functional collaboration

Sales support

Customer relationship building

Tools

ERP

CRM

B2B ordering

Gorgias

Shopify

RepSpark

Job description

Spring Footwear Corporation, based in Pompano Beach, FL, seeks a Customer Service Manager – B2B Sales & Specialty Accounts to lead our Customer Service team and strengthen wholesale relationships. You will collaborate with Sales Executives, customers, and internal teams nationwide, driving growth and superior service.

You will develop the team, identify opportunities within accounts, and ensure a seamless experience from order to delivery, including post-sale support and market feedback.