B2B Customer Service Leader: Grow Wholesale Accounts

Spring Footwear corp.; Pompano Beach (FL); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Company-paid holidays

Profit sharing

Zusammenfassung

Spring Footwear Corporation in Pompano Beach, FL is seeking a Customer Service Manager – B2B Sales & Specialty Accounts to lead our Customer Service team and strengthen relationships with 1,500+ active wholesale and specialty-store accounts.

You will drive customer relationships as an extension of sales, identify opportunities, and collaborate with Sales, Operations, and Product to deliver exceptional service and growth. Travel ~20% to meet customers and events.

Qualifikationen

• 5+ years in B2B customer service or related field.
• Experience leading a customer-facing team.
• Knowledge of wholesale/B2B relationships and order management.
• Commercial mindset with ability to identify sales opportunities.
• Experience upselling, cross-selling, retention, or account reactivation.
• Strong relationship-building, communication, presentation, and training skills.
• Hands-on leadership and willingness to be involved in the business.
• Ability to analyze customer and sales data to spot trends.
• Comfortable working cross-functionally with Sales, Operations, Warehouse, Finance, Marketing, and Product.
• Willing to travel approximately 20%.
• Experience in footwear, fashion, apparel, accessories, consumer products, wholesale distribution is preferred.
• Experience with ERP, CRM, B2B ordering, order-management, or customer-service platforms is preferred.
• Experience with Gorgias, Shopify, Amazon, RepSpark or similar platforms is a plus.

Aufgaben

• Build strong relationships with specialty retailers, independent stores, and wholesale accounts.
• Develop an understanding of customer buying patterns, product preferences, challenges, and opportunities.
• Proactively engage customers rather than waiting for them to contact us.
• Partner with Sales Executives on account follow-up, reorders, substitutions, available inventory, and new opportunities.
• Identify opportunities to increase business within existing accounts through reorders, additional products, cross-selling, and account reactivation.
• Help re-engage inactive or declining customers.
• Support new-account onboarding and create a strong first experience with Spring Footwear.
• Help customers better understand our brands, products, programs, ordering tools, and available opportunities.

Kenntnisse

B2B customer service

Team leadership

Wholesale relationships

Sales opportunity recognition

Upselling & cross-selling

Relationship building & communication

Problem solving & organization

Data-driven decision making

Cross-functional collaboration

Travel willingness

Tools

ERP

CRM

B2B ordering systems

Order management platforms

Gorgias

Shopify

Amazon

RepSpark

Jobbeschreibung

Spring Footwear Corporation in Pompano Beach, FL is seeking a Customer Service Manager – B2B Sales & Specialty Accounts to lead our Customer Service team and strengthen relationships with 1,500+ active wholesale and specialty-store accounts.

You will drive customer relationships as an extension of sales, identify opportunities, and collaborate with Sales, Operations, and Product to deliver exceptional service and growth. Travel ~20% to meet customers and events.