B2B Customer Service & Lead Gen Pro

Custom Fabricating & Supplies (CFS); Brea (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Custom Fabricating & Supplies (CFS) is seeking a motivated Customer Service Representative to blend customer support with proactive B2B lead generation in a manufacturing setting.

You will support existing accounts, process quotes and orders, resolve inquiries, and identify new business opportunities through outbound outreach. Collaboration with Sales, Operations, Purchasing, Estimating, and Engineering is essential to help customers find optimal solutions.

Qualifications

• 3+ years of experience in customer service, inside sales, lead generation, or a related role.
• Comfortable conducting outbound prospecting and follow-up calls to identify new business opportunities.
• Strong communication and relationship-building skills.
• Ability to engage prospective customers, ask effective questions, and uncover business opportunities.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive attitude, professional demeanor, and willingness to learn.
• Experience using ERP and/or CRM systems preferred.
• High School diploma or equivalent.

Responsibilities

• Serve as a primary point of contact for customers and prospects.
• Build and maintain strong relationships with existing and potential customers.
• Prepare quotes, process orders, and maintain accurate customer information.
• Respond to customer inquiries and help resolve concerns in a professional and timely manner.
• Coordinate with internal departments to ensure products and services are delivered on time.
• Gather customer requirements and assist in identifying the best solutions for their applications.
• Maintain detailed and accurate records within ERP and CRM systems.
• Research and identify prospective manufacturing and industrial customers.
• Conduct outbound cold calls and email outreach to introduce CFS products and services.
• Engage decision-makers to identify needs, gather information, and qualify opportunities.
• Schedule appointments, introductions, and follow-up conversations for the Outside Sales team.
• Follow up on marketing initiatives, prospect lists, and inbound inquiries.
• Maintain a healthy pipeline of qualified prospects and business opportunities.
• Support company growth objectives through consistent prospecting, outreach, and customer engagement.

Skills

Customer service

Lead generation

Outbound prospecting

Communication

Education

High School diploma or equivalent

Tools

ERP systems

CRM systems

Job description

Custom Fabricating & Supplies (CFS) is seeking a motivated Customer Service Representative to blend customer support with proactive B2B lead generation in a manufacturing setting.

You will support existing accounts, process quotes and orders, resolve inquiries, and identify new business opportunities through outbound outreach. Collaboration with Sales, Operations, Purchasing, Estimating, and Engineering is essential to help customers find optimal solutions.