B2B Customer Service & Lead Gen Specialist

Customfabricate; Brea (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Custom Fabricating & Supplies (CFS) is seeking a motivated Customer Service Representative to blend client support with proactive B2B lead generation in a manufacturing setting. You will assist existing accounts, prepare quotes, process orders, and help identify new business opportunities for the Outside Sales team.

You will research prospects, perform outbound outreach, qualify opportunities, and maintain CRM/ERP records, collaborating with Sales, Operations, and Engineering to deliver

Qualifications

• 3+ years in customer service, inside sales, or lead generation.
• Experience outbound prospecting and cold outreach.
• Strong communication and relationship-building abilities.
• Ability to engage prospects and identify opportunities.
• Excellent problem-solving and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive attitude and willingness to learn.
• Experience with ERP/CRM is preferred.
• High school diploma or equivalent required.

Responsibilities

• Serve as primary point of contact for customers and prospects.
• Build and maintain relationships; process quotes and orders.
• Respond to inquiries and resolve concerns professionally.
• Coordinate with internal departments to ensure timely delivery.
• Identify needs and propose best solutions.
• Maintain accurate records in ERP/CRM.
• Research prospects and conduct outbound outreach to generate opportunities.
• Schedule appointments for Outside Sales team.

Skills

Customer service

Inside sales

Lead generation

Prospecting

Relationship-building

Communication

Problem-solving

Multitasking

Attention to detail

Professionalism

Education

High School diploma or equivalent

Tools

ERP

CRM

Job description

Custom Fabricating & Supplies (CFS) is seeking a motivated Customer Service Representative to blend client support with proactive B2B lead generation in a manufacturing setting. You will assist existing accounts, prepare quotes, process orders, and help identify new business opportunities for the Outside Sales team.

You will research prospects, perform outbound outreach, qualify opportunities, and maintain CRM/ERP records, collaborating with Sales, Operations, and Engineering to deliver