B2B Customer Care Specialist — Pool Equipment

Hayward Industries; Phoenix (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Hayward Holdings Inc. is seeking a customer-focused professional to serve Direct Buy customers in Phoenix, AZ. You will handle inquiries, manage orders, and collaborate with the Sales team to execute programs and promotions that enhance customer experience.

The role emphasizes exceptional service, accurate order processing, and proactive problem solving in a fast-paced environment. You’ll be a key contact across departments to deliver water-related solutions and support.

Qualifications

• 3+ years in a B2B customer-facing role
• Familiarity with Salesforce and order management tools
• BS/BA Degree or equivalent experience
• Excellent communication with inclusivity and clarity
• Proactive problem-solving and conflict resolution

Responsibilities

• Engage with Direct Buy customers through email, telephone, fax, and EDI; verify orders and process changes.
• Collaborate with Sales, Marketing and other departments to support programs and promotions.
• Process credits or replacement products as needed; manage samples and vouchers.
• Keep customer, pricing, and order databases accurate and up-to-date.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

BS/BA degree

Tools

Salesforce

Order management

Job description

Hayward Holdings Inc. is seeking a customer-focused professional to serve Direct Buy customers in Phoenix, AZ. You will handle inquiries, manage orders, and collaborate with the Sales team to execute programs and promotions that enhance customer experience.

The role emphasizes exceptional service, accurate order processing, and proactive problem solving in a fast-paced environment. You’ll be a key contact across departments to deliver water-related solutions and support.