B2B Customer Experience Specialist

Placon-Corporation; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Placon-Corporation in Madison, WI is seeking a Customer Experience Representative responsible for assisting customers with product inquiries and ensuring excellent service. You'll collaborate with Sales and internal stakeholders to manage orders and resolve issues efficiently.

The ideal candidate has at least one year of business-to-business customer service experience, proficiency in Microsoft Excel, and excellent communication skills. Bilingual candidates are preferred. Join us and contribute to enhancing our customer relationships and operational performance.

Qualifications

• A minimum of one year experience in business-to-business customer service.
• Experience with direct customer contact and order processing.
• Ability to learn ERP systems and processes.

Responsibilities

• Assist stock customers with product inquiries and resolve issues.
• Utilize Excel to manage customer forecasts and generate reports.
• Promptly enter orders into the ERP system.

Skills

Communication skills

Customer service experience

Attention to detail

Microsoft Excel

Bilingual (English/Spanish)

Education

Minimum one year post-secondary coursework

High school education

Tools

Oracle

MS Office

Job description

Placon-Corporation in Madison, WI is seeking a Customer Experience Representative responsible for assisting customers with product inquiries and ensuring excellent service. You'll collaborate with Sales and internal stakeholders to manage orders and resolve issues efficiently.

The ideal candidate has at least one year of business-to-business customer service experience, proficiency in Microsoft Excel, and excellent communication skills. Bilingual candidates are preferred. Join us and contribute to enhancing our customer relationships and operational performance.