B2B Customer Service & Solutions Specialist

Swagelok Minnesota; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid time off

10 paid holidays

Incentive plan

HSA contributions

Life insurance

Disability coverage

401(k) plan with company match

Job summary

Swagelok Minnesota is hiring a Customer Service Representative in Appleton, WI. You will manage quotes, orders, and deliveries, assist walk‑in customers, and build strong relationships to retain and grow business.

Ideal candidates have 1–3 years in a customer‑facing role, know ERP systems, and are proficient with Microsoft Office. We value accuracy, responsiveness, organization, and ownership in a fast‑paced team environment.

Qualifications

• High School diploma or equivalent required.
• Minimum one year in a customer facing role.
• Preferred B2B support over the phone.

Responsibilities

• Accurately and efficiently process customer transactions, including quotes, orders, returns, and related documentation.
• Provide accurate pricing, product availability, and lead time information for standard, regional, and non‑Swagelok products.
• Serve as the primary point of contact for walk‑in customers by providing a professional, welcoming experience, assisting with product selection, preparing products for pickup, processing orders, and completing transactions.
• Respond promptly to customer inquiries via phone, email, and in person while delivering exceptional customer service and working to resolve issues and maintain customer satisfaction.
• Develop product knowledge to educate customers on product features, benefits, terminology, and basic applications, providing technical support as appropriate.
• Communicate effectively with customers, outside sales, warehouse, and other internal teams to ensure accurate order fulfillment and timely resolution of customer needs.
• Demonstrate and uphold Swagelok's Core Values in all customer and team interactions.
• Participate in required training and continuously develop product knowledge, systems expertise, and customer service skills.

Skills

Communication

Teamwork

Growth mindset

Detail oriented

Education

High School Diploma

Tools

Microsoft Office

Excel

Outlook

Job description

Swagelok Minnesota is hiring a Customer Service Representative in Appleton, WI. You will manage quotes, orders, and deliveries, assist walk‑in customers, and build strong relationships to retain and grow business.

Ideal candidates have 1–3 years in a customer‑facing role, know ERP systems, and are proficient with Microsoft Office. We value accuracy, responsiveness, organization, and ownership in a fast‑paced team environment.