Customer Service Representative - Flow Control

Hayward Holdings, Inc.; Clemmons (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Hayward Holdings Inc. in Clemmons, NC, is seeking an Inside Sales Support professional for our Flow Control product line.

This office-based role focuses on delivering administrative support to customers and coordinating with operations, shipping and sales to ensure accurate orders and timely deliveries. The candidate will review orders, process requests, provide pricing, and assist with quotations while maintaining exceptional customer service.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong commitment to customer service for internal and external customers.
• Excellent problem solving and conflict management skills.
• Proven ability to work in a fast-paced environment while managing priorities.
• Bi-lingual skills (Spanish) a plus.

Responsibilities

• Review orders for accuracy prior to placement.
• Process orders, samples, returns and credit requests promptly and effectively.
• Resolve customer order inquiries regarding pricing, delivery status, etc.
• Provide pricing information and perform required calculations.
• Coordinate customer requirements with operations, shipping, and sales.
• Assist with quotations.
• Other duties as assigned.

Skills

Communication skills

Customer service

Problem solving

Priority management

Spanish language

Education

Associate degree

Tools

Microsoft Office

Salesforce

Job description

Hayward Holdings Inc. (NYSE "HAYW") is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island, Georgia, as well as Canada, Spain, France, Australia, and China.

Hayward Flow Control, a division of Hayward Industries, is a leading U.S. manufacturer of industrial thermoplastic valves, actuation and controls, instrumentation, filters, strainers, corrosion resistant pumps, bulkhead fittings and tank accessories. Hayward Flow Control products are used in water and wastewater treatment, chemical processing & transfer, chemical feed, aquatic/animal life support systems, mining, and many other industrial processing systems worldwide. Hayward's thermoplastic and actuation products accommodate aggressive and corrosive environments, delicate ecosystems, or the strictest chemical balances to keep water and life working together.

As part of our growth strategy, we are looking for a dynamic individual to join our team as Inside Sales Support for our Flow Control product line, in our Clemmons, North Carolina location. This position is in office, five days per week.

This position is responsible for providing administrative support to our customers on all Hayward Flow Control products.

Major Tasks And Responsibilities

• Review orders for accuracy prior to placement.
• Promptly and effectively process orders, samples, return goods and credit requests.
• Resolve customer order inquiries regarding pricing, delivery status, etc.
• Provide pricing information as required. Calculations required.
• Coordinate customer requirements by working closely with the operations, shipping, and sales staff
• Assistance with quotations
• Other duties as assigned

Requirements

• Excellent communication skills, both verbal and written
• Strong commitment to customer service, to internal and external customers.
• Excellent problem solving and conflict management skills.
• Proven ability to work in a fast-paced environment, while also managing priorities.

Experience

• 3+ years' work experience in a Business to Business (B2B) customer-facing service team.
• Proficiency in Microsoft Office products
• Experience with Salesforce system is a plus.
• Experience negotiating resolutions, finding solutions, and balancing company and customer expectations.
• Bi-lingual skills (fluent in Spanish) is a plus.

Education

Associate degree in related discipline OR comparable CSR experience in place of degree.