B2B Customer Account Specialist

Composites One LLC; Bristol (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

Composites One LLC is seeking a Customer Account Representative to deliver excellent customer care, respond to inquiries, ensure accurate orders, and support cross-functional teams in order fulfillment.

The role emphasizes maintaining pricing accuracy in the ERP system, collaborating with internal departments, and applying QMS/SOP knowledge to support sales processes. Travel up to 10% may be required.

Qualifications

• Business-to-business customer service or account coordination experience is a plus.
• Proficient in Word, Excel, PowerPoint, Outlook.
• Experience working in a Windows environment.
• High School Diploma or GED required.
• Ability to travel up to 10%.

Responsibilities

• Support the order fulfillment process and act as liaison between customers and internal teams.
• Maintain accurate, up-to-date customer pricing in the ERP system.
• Develop foundational product, quality, and process knowledge per QMS and SOP.
• Coordinate communication on orders and back-orders to meet customer expectations.

Skills

Customer service

Account coordination

Order management

Microsoft Office

Communication

Travel up to 10%

Education

High School Diploma or GED

Tools

Microsoft Office Suite

ERP system

Windows environment

Job description

Composites One LLC is seeking a Customer Account Representative to deliver excellent customer care, respond to inquiries, ensure accurate orders, and support cross-functional teams in order fulfillment.

The role emphasizes maintaining pricing accuracy in the ERP system, collaborating with internal departments, and applying QMS/SOP knowledge to support sales processes. Travel up to 10% may be required.