B2B CSR & Quotes Specialist

Viking Packaging; Ridgefield (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA provided

401(k) with employer match

Paid Time Off

Job summary

Swatek Packaging in Ridgefield, NJ, is seeking a detail‑oriented Business‑to‑Business Customer Service Representative. You will coordinate with sales, production and accounting to draft quotes, process orders and maintain customer accounts. Monday–Friday, 7:30 am–4:00 pm, with competitive pay and benefits.

The role requires 3–5 years in B2B CS, strong math skills, and proficiency in Microsoft Office, CRM and ERP systems. A high school diploma is required; some college is a plus.

Qualifications

• 3–5 years of business-to-business customer service, supporting sales teams, building Quotes and placing orders.
• Strong organizational skills required to manage multiple tasks and deadlines.
• Excellent mathematical abilities, including working with fractions and measurements.

Responsibilities

• Coordinate with sales, production, accounting and external suppliers to address packaging needs, quotes, and orders.
• Craft detailed Quotes and Specs based on feedback from the sales and the customer.
• Generate accurate quotes for customers, considering package usage, dimensions, production method and time to produce.
• Deliver formal quotes to customers and sales reps via email.
• Process customer purchase orders with precision.
• Maintain customer accounts, including shipping locations and special requirements.
• Conduct thorough reviews of your work and that of your peers to ensure accuracy.

Skills

Customer service

Detail oriented

Strong communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM

ERP

Job description

Swatek Packaging in Ridgefield, NJ, is seeking a detail‑oriented Business‑to‑Business Customer Service Representative. You will coordinate with sales, production and accounting to draft quotes, process orders and maintain customer accounts. Monday–Friday, 7:30 am–4:00 pm, with competitive pay and benefits.

The role requires 3–5 years in B2B CS, strong math skills, and proficiency in Microsoft Office, CRM and ERP systems. A high school diploma is required; some college is a plus.