Customer Service Representative (CSR) B2B

EnviroPAK Corporation; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading packaging company in St. Louis is looking for a Customer Service Representative (CSR) B2B to provide professional support while managing tasks from order entry to customer inquiries. The ideal candidate will have over 2 years of B2B customer service experience, proficiency in QuickBooks, and strong organizational skills. This is a full-time, in-office position suited for someone eager to support a dynamic team and enhance customer satisfaction.

Qualifications

• 2+ years of experience in B2B customer service or office management.
• Experience in QuickBooks is required.
• Self-starter with the ability to work independently.

Responsibilities

• Maintain customer records with accurate data entry.
• Coordinate orders, production, and shipping for timely delivery.
• Respond to customer inquiries with professionalism.

Skills

Detail orientation

Multitasking

Customer service

Problem-solving

Organizational skills

Education

Associate's degree or equivalent

Tools

QuickBooks

Microsoft Excel

Microsoft Outlook

HubSpot CRM

Job description

Customer Service Representative (CSR) B2B

Join to apply for the Customer Service Representative (CSR) B2B role at EnviroPAK Corporation

Founded in 1995, EnviroPAK® is a premier manufacturer of custom molded fiber packaging that is cost-efficient, space-saving, and environmentally friendly. These custom solutions are designed and engineered to protect not only products but also our earth!

We are seeking a reliable, highly detail‑oriented Customer Service Representative (CSR) who excels at organization, follow‑through, multitasking, and maintaining and facilitating product and information between internal departments and our clients. As the first point of contact for clients, you'll provide friendly, professional support while managing a variety of administrative and customer‑focused tasks. This role requires someone who can efficiently manage full order life cycles, especially time‑sensitive requests, while ensuring information is accurate and preventing errors or delays. In this role, you'll work closely with the Vice President of the company, Account Managers, and Director of Sales, ensuring information is accurate, details are handled correctly, and the workflow stays precise and reliable.

Task Summary

• Maintain a friendly and approachable demeanor while handling customer concerns or complaints
• Process new and existing customers, verify order and shipping information, and complete order entry, creating and maintaining customer and product records, ensuring data accuracy
• Ability to handle complete order processing, including order entry, coordination with production and shipping, invoicing, and confirming client payment
• Prioritize urgent orders and ensure timely communication across coordinating departments so production and shipping stay aligned
• Ability to work with manufacturers, distribution centers, warehouses, and transportation providers, as well as monitor and maintain shipping schedules in coordination with the purchaser and production team promptly, addressing any delays or changes to protect deadlines
• Utilize QuickBooks for order entry, invoicing, and tracking customer accounts
• Collaborate with team members to improve delivery service and enhance customer satisfaction
• Perform general administrative duties, including ordering office supplies, handling mail, data entry, filing, maintaining organized records, and basic bookkeeping tasks
• Keep common areas such as the office, sample space, and break room clean and organized
• Welcome and assist visitors, directing them to the appropriate contacts
• Respond with professionalism and courtesy to incoming phone calls and ensure accurate rerouting
• Strong skills in identifying and forecasting customer buying behavior to inform strategy and support business growth.
• Coordinate sample production and shipping as needed
• Provide additional administrative assistance as needed

Requirements

• 2+ years of previous experience in business‑to‑business customer service or office management
• Associate's degree or equivalent from two‑year college preferred.
• Basic mathematical skills are necessary
• Experience in QuickBooks is required
• Proficient in Microsoft suite (Excel & Outlook)
• Ability to multitask effectively while maintaining strict attention to detail and accurate documentation
• Self‑starter with the ability to work independently and adapt quickly in dynamic, fast‑paced environments.
• Demonstrated skill in managing calendars, schedules, and follow‑up tasks without oversight
• Bilingual candidates are highly encouraged to apply to better serve our diverse clientele
• A proactive attitude towards problem‑solving and a willingness to learn new skills
• Strong organizational skills with experience in calendar management
• HubSpot CRM (or equivalent) experience preferred
• Position is In‑Office 100% of the time worked (not remote or hybrid)

For more information, please reach out to HR. We look forward to hearing from you.

Seniority level

• Entry level

Employment type

• Full‑time

Industries

• Packaging & Containers

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