Customer Solutions Strategist

Smurfit Westrock Company; South Brunswick (NJ); Hybrid; USD 36,000 - 41,000; Full time

Job summary

Smurfit Westrock Company in Dayton, NJ is hiring a Customer Service Specialist to handle phone and email inquiries from existing and potential customers, maintain accounts and orders, and prepare quotes and samples. This on-site role emphasizes timely communication of schedules and delays to customers and sales staff.

You will lead the RFQ process, serve as the primary contact for strategic customers and sales, ensure on-time delivery by tracking multiple projects, and contribute to

Qualifications

• AA or equivalent from a two-year college or technical school.
• Minimum 3 years of experience in a related field.
• Experience with packaging products or distribution preferred.
• Strong project management and ability to meet deadlines.
• Fluent English in verbal and written communication; bilingual preferred.
• Proficient data entry and MS Office experience.

Responsibilities

• Lead the RFQ process: specify material, collect customer information, maintain quote log and coordinate with purchasing and sales.
• Serve as primary contact for Strategic Customers and Sales Staff for project information.
• Provide prompt communication regarding challenges to meet order expectations.
• Evaluate input from a technical standpoint related to cost, production schedule and order entry.
• Identify cost saving opportunities to improve profitability.
• Prepare quotations for estimators and review costing and invoicing against quotes.
• Organize, prioritize and monitor multiple projects through development, production, and fulfillment to ensure on-time delivery.

Skills

Communication skills

Analytical skills

Project management

MS Office

English fluency

Education

AA or equivalent from two-year college or technical school

Tools

MS Office

Job description

The Opportunity:

The Customer Service Specialist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples. Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts. The Customer Solution Strategist will work onsite.

Pay: $26.07-$30/hr

Location: Dayton, NJ 08810

How you will impact Smurfit Westrock:

• Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.
• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.
• Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc. based on customer needs.
• Uses creative problem solving to achieve sales and customer objectives.
• Identify cost saving opportunities for accounts to improve profitability.
• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment. Provide relevant timelines to ensure on-time delivery.
• Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
• Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required. Reviews costing and invoicing to ensure agreement with signed quotes.

What you need to succeed:

• Associate degree (AA) or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with various organizational levels.
• Fluency in English required, verbal and written; bilingual skills preferred.
• Proficient data entry skills and above average knowledge of MS Office products
• Available to work on the last day of each month to process closing of month end.
• Occasional Travel
• Call center environment, will need to wear airpods or headset