B2B Credit & Collections Specialist — Hybrid

TOTE Resources; Jacksonville (FL); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program (EAP)

Parental Leave Benefits

Annual Discretionary Bonus Eligibility

Job summary

TOTE Resources in Jacksonville, FL is seeking a Credit and Collections Associate to join our Credit and Collections team. You will manage a diverse portfolio of customer accounts, resolve payment issues, and drive timely invoice collections to support the company’s cash flow.

Hybrid schedule with 4 days in office and 1 day remote after onboarding, standard business hours. The role emphasizes problem-solving, relationship building, and collaboration with internal partners.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• 2 - 4 years of collections experience, preferably supporting large B2B accounts.
• Experience with accounts receivable, collections, customer account management, or credit operations preferred.
• Experience utilizing customer payment portals, collections systems, and credit review processes preferred.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Strong analytical, problem-solving, and organizational skills.
• Ability to prioritize competing deadlines and manage multiple priorities.
• Ability to handle confidential information with professionalism and discretion.
• Experience collaborating with sales teams and cross-functional business partners preferred.
• Bilingual English/Spanish candidates are encouraged to apply.

Responsibilities

• Manage a portfolio of assigned customer accounts and monitor activity, payment history, and balances.
• Develop and execute collection strategies to ensure timely payment of receivables.
• Monitor delinquent accounts and escrow issues as appropriate.
• Coordinate collection of Demurrage, Chassis, and Energy-related charges.
• Manage Cash-on-Delivery (COD) collections to ensure payment prior to cargo release.
• Collaborate with internal partners to improve collection performance and customer satisfaction.
• Communicate account status and billing inquiries; support payment portal use and issue resolution.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Analytical thinking

Organizational skills

Education

High School Diploma or GED

Associate's Degree in Business or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

TOTE Resources in Jacksonville, FL is seeking a Credit and Collections Associate to join our Credit and Collections team. You will manage a diverse portfolio of customer accounts, resolve payment issues, and drive timely invoice collections to support the company’s cash flow.

Hybrid schedule with 4 days in office and 1 day remote after onboarding, standard business hours. The role emphasizes problem-solving, relationship building, and collaboration with internal partners.