Hybrid Credit & Collections Specialist (B2B/Ecommerce)

Exemplis LLC; Cypress (CA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Hit our numbers lunch

Job summary

Exemplis is seeking a Credit & Collections Specialist with B2B and eCommerce experience to evaluate credit applications, assign credit lines, manage receivables, and drive timely collections while minimizing bad debt risk. This role is hybrid, onsite three days per week in Cypress, CA, with collaboration across Sales and Customer Service to maintain healthy cash flow.

The position requires strong communication, dispute resolution skills, and proactive relationship management with customers

Qualifications

• Minimum 1 year of commercial collections experience.
• Strong customer service skills with professional phone etiquette.
• Excellent communication, negotiation, and problem-solving abilities.
• Understanding of business cycles, from order processing to collections.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Responsibilities

• Evaluate new customer credit applications, financial statements, credit reports, and trade references.
• Assign appropriate credit limits and terms while monitoring creditworthiness.
• Review credit holds and make timely credit decisions using sources like Dun & Bradstreet.
• Collect, verify and maintain resale certificates.
• Proactively manage customer relationships, aging, and collections with Sales and Customer Service to resolve disputes.
• Distribute invoices and acknowledgments accurately.
• Reconcile monthly AR cash receipts with system and bank records.

Skills

Commercial collections experience

Customer service

Communication & negotiation

Independent work

eCommerce receivables experience

Microsoft Office Suite

AX Dynamics 2012 and Dynamics 365

Tools

Microsoft Office Suite

AX Dynamics 2012

Dynamics 365

Job description

Exemplis is seeking a Credit & Collections Specialist with B2B and eCommerce experience to evaluate credit applications, assign credit lines, manage receivables, and drive timely collections while minimizing bad debt risk. This role is hybrid, onsite three days per week in Cypress, CA, with collaboration across Sales and Customer Service to maintain healthy cash flow.

The position requires strong communication, dispute resolution skills, and proactive relationship management with customers