B2B Collections Strategist – Cash Flow & Credit

ICP Group; Tampa (FL); Hybride; USD 39 000 - 41 000; Plein temps

Résumé du poste

ICP Group, a leading coatings and sealants manufacturer in Tampa, seeks a Senior Collections Specialist to optimize North American cash collection processes. You will manage key accounts, assess credit risk, and resolve deductions and disputes while collaborating with Sales and Finance to balance growth with risk.

Hybrid work: 3 days in office, 2 remote. The role demands 5+ years in credit/collections, strong negotiation skills, and experience with ERP systems and Excel.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or related field preferred; equivalent experience will be considered.
• 5+ years of experience in credit and collections, commercial collections, or accounts receivable.
• Proven experience conducting high-volume B2B collections and customer account management.
• Strong experience evaluating customer creditworthiness, establishing credit recommendations, and managing credit risk.

Responsabilités

• Manage daily collection activities and drive efforts to improve cash flow and reduce past-due accounts.
• Personally manage key and high-risk customer accounts, conducting collection calls, sending correspondence, and negotiating payment resolutions.
• Execute collection strategies based on account aging, payment trends, dispute activity, and customer risk profiles.
• Review customer payment behavior and proactively identify collection risks.
• Escalate delinquent accounts and recommend appropriate actions, including credit holds, payment plans, or third-party collections.
• Maintain productive customer relationships while ensuring accountability for timely payment.
• Support continuous improvement initiatives to increase collection effectiveness and operational efficiency.
• Evaluate new customer credit applications and recommend appropriate credit limits and payment terms.
• Conduct ongoing reviews of customer creditworthiness using financial information, payment history, trade references, and credit reporting tools.
• Monitor customer accounts for signs of deteriorating credit risk and communicate recommendations for changes to credit exposure.
• Partner with Sales and Finance to balance business growth objectives with prudent credit risk management.
• Support adherence to company credit policies and procedures.
• Manage customer deductions, rebates, credits, chargebacks, and pricing claims to ensure timely review and resolution.
• Investigate disputed invoices and payment shortfalls by coordinating with Sales, Customer Service, and Accounting.
• Reconcile rebate programs, promotional allowances, and customer credits to ensure accuracy and compliance with company policies.
• Ensure all deductions and credits are properly documented and resolved promptly.
• Identify recurring causes of disputes and deductions and recommend corrective actions.
• Review aging reports and prioritize collection activities to maximize cash recovery.
• Monitor account balances and resolve payment discrepancies impacting collections.
• Partner with internal teams to address invoice, billing, pricing, shipping, or documentation issues that delay payment.
• Support the resolution of unapplied cash and customer payment discrepancies.
• Maintain accurate customer account records, collection notes, and supporting documentation.
• Track and report on collections metrics, including aging performance, past-due balances, dispute resolution, and collection effectiveness.
• Analyze collection trends and recommend actions to improve cash flow and reduce risk exposure.
• Maintain accurate records related to customer credit limits, collection activities, and account status.
• Support audits and ensure compliance with company policies, procedures, and internal controls.
• Assist with training and mentoring less experienced team members as needed.

Connaissances

B2B collections

Negotiation

Dispute resolution

Customer relationship management

Analytical thinking

Formation

Bachelor's degree in Business/Finance/Accounting

Outils

ERP systems

Microsoft Excel

Description du poste

ICP Group, a leading coatings and sealants manufacturer in Tampa, seeks a Senior Collections Specialist to optimize North American cash collection processes. You will manage key accounts, assess credit risk, and resolve deductions and disputes while collaborating with Sales and Finance to balance growth with risk.

Hybrid work: 3 days in office, 2 remote. The role demands 5+ years in credit/collections, strong negotiation skills, and experience with ERP systems and Excel.