B2B Collections Specialist – Payments

Greater Giving, Inc.; Cincinnati, Northern (OH, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Global Payments is seeking a Collections Advisor (B2B) to join our Finance Shared Services team in the United States. You will engage customers via calls and emails to resolve past-due accounts, monitor balances, and help customers find payment solutions that fit their needs.

You will work to provide timely billing support, track payment progress, and collaborate with teammates on related accounting tasks. The role offers hourly pay plus a monthly incentive opportunity based on contributions and

Qualifications

• High school diploma or GED required.
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
• Intermediate computer navigation and operation skills.
• Ability to work independently and in a team environment.

Responsibilities

• Connect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting-related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Billing/Collections software

Job description

Global Payments is seeking a Collections Advisor (B2B) to join our Finance Shared Services team in the United States. You will engage customers via calls and emails to resolve past-due accounts, monitor balances, and help customers find payment solutions that fit their needs.

You will work to provide timely billing support, track payment progress, and collaborate with teammates on related accounting tasks. The role offers hourly pay plus a monthly incentive opportunity based on contributions and