Collections Agent

DNU_FIS Management Services LLC (Use Worldpay, LLC); Olde West Chester (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Worldpay is seeking a Collections Agent (B2B) to join our Finance Shared Services team and help resolve past-due accounts across our global client base.

You will contact customers by phone and email, monitor balances, process payments, and maintain accurate records while collaborating with teammates to meet tight timelines and deliver reliable resolutions.

Qualifications

• High school diploma or GED required.
• B2B experience desired.
• MS Office, Salesforce and billing/collections software preferred.

Responsibilities

• Contact customers to resolve past-due accounts by phone, email, and outreach.
• Monitor balances and help customers bring accounts up to date.
• Answer billing and settlement questions with timely resolution.
• Process payments accurately and update notes in systems.
• Maintain accurate customer records and reports.

Skills

Verbal communication

Written communication

Team collaboration

People skills

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Billing/Collections software

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Collections Agent (B2B) to join our ever-evolving Finance Shared Services team and help shape the future of global commerce.

What you’ll own

• Connect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting-related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.

What’s in it for you? This role offers hourly pay plus a monthly incentive opportunity, giving you the chance to earn even more based on your contributions and results!

What you'll bring:

• High school diploma or GED required
• Business-to-business (B2B) experience desired
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
• Intermediate computer navigation and operation skills
• Ability to work independently and in a team environment
• Demonstrate effective people skills and sensitivities when dealing with others

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems.