Collections Advisor

Greater Giving, Inc.; Cincinnati, Northern (OH, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Global Payments is seeking a Collections Advisor (B2B) to join our Finance Shared Services team in the United States. You will engage customers via calls and emails to resolve past-due accounts, monitor balances, and help customers find payment solutions that fit their needs.

You will work to provide timely billing support, track payment progress, and collaborate with teammates on related accounting tasks. The role offers hourly pay plus a monthly incentive opportunity based on contributions and

Qualifications

• High school diploma or GED required.
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
• Intermediate computer navigation and operation skills.
• Ability to work independently and in a team environment.

Responsibilities

• Connect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting-related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Billing/Collections software

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor (B2B) to join our ever-evolving Finance Shared Services team and help shape the future of global commerce.

What you’ll own

Connect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.

Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.

Assist customers with billing and settlement questions, providing a positive experience and timely resolution.

Track and share updates on account statuses and payment progress.

Partner with teammates and support other accounting-related activities when needed.

Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.

Maintain accurate customer records and ensure information stays current and organized.

Process customer payments accurately and efficiently.

Record payment activity and account updates in the appropriate systems and reports.

Jump in on additional projects and responsibilities as needed.

What’s in it for you? This role offers hourly pay plus a monthly incentive opportunity, giving you the chance to earn even more based on your contributions and results!

What you'll bring

High school diploma or GED required

Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner

Intermediate computer navigation and operation skills

Ability to work independently and in a team environment

Demonstrate effective people skills and sensitivities when dealing with others

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.