Collections Advisor

WORLDPAY, LLC; Cincinnati (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly incentive

Job summary

WORLDPAY, LLC in Cincinnati, OH is seeking a Collections Advisor (B2B) to help resolve past-due accounts through calls, emails, and outreach, while offering payment solutions tailored to each customer. In this Finance Shared Services role, you will monitor balances, maintain accurate records, process payments, and collaborate with teammates to keep accounts current.

The position offers hourly pay with a monthly incentive, and requires a high school diploma or GED with strong communication and

Qualifications

• High school diploma or GED is required.
• B2B collections experience is preferred.
• Proficient with Microsoft Office, Salesforce, and billing/collections software.
• Excellent verbal and written communication, with professional presentation.
• Strong organizational skills and attention to detail.

Responsibilities

• Contact customers to resolve past-due accounts via calls, emails, and outreach.
• Monitor outstanding balances and help customers bring accounts current.
• Answer billing and settlement questions with timely, positive resolution.
• Log payment activity and account updates in internal systems.
• Collaborate with teammates and support other accounting tasks.
• Prioritize work and manage multiple tasks to contribute to team success.

Skills

Great verbal and written communication

Independent and team work

People skills and sensitivities

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Billing/Collections software

Job description

Job DescriptionReady to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor (B2B) to join our ever-evolving Finance Shared Services team and help shape the future of global commerce.What you’ll ownConnect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.Assist customers with billing and settlement questions, providing a positive experience and timely resolution.Track and share updates on account statuses and payment progress.Partner with teammates and support other accounting-related activities when needed.Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.Maintain accurate customer records and ensure information stays current and organized.Process customer payments accurately and efficiently.Record payment activity and account updates in the appropriate systems and reports.Jump in on additional projects and responsibilities as needed.What’s in it for you? This role offers hourly pay plus a monthly incentive opportunity, giving you the chance to earn even more based on your contributions and results!What you'll bring:High school diploma or GED requiredBusiness-to-business (B2B) experience desiredTechnical skills including Microsoft Office, Salesforce, Billing/Collections software preferredGreat verbal and written communication skills, with the ability to communicate in a persuasive and professional mannerIntermediate computer navigation and operation skillsAbility to work independently and in a team environmentDemonstrate effective people skills and sensitivities when dealing with othersAbout the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI-AR1#IND2026EEOC StatementWorldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.Washington Candidates: Click here for information on the Fair Chance Act.