Collection Agency Network Coordinator

TRS Recovery Services; Marietta (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Fuel Your Life

Paid holidays

Mental health support

Living Proof rewards

ERGs

Professional growth

Job summary

Fiserv is seeking a Collection Agency Network Coordinator to support the management of its third-party collection agency network. You will serve as a liaison between internal partners and external agencies, helping ensure account placements, collection activities, reporting, and partner performance are managed accurately and effectively.

You will maintain agency relationships, monitor SLAs, support compliance, and identify opportunities to improve recovery processes and overall network

Qualifications

• High school diploma or equivalent.
• Experience in collections, accounts receivable, customer service, vendor coordination, or recovery operations.
• Working knowledge of accounts receivable and collection processes.
• Strong proficiency with Microsoft Office, especially Excel.
• Ability to analyze information, identify discrepancies, and resolve issues promptly.

Responsibilities

• Coordinate onboarding, referral, placement, and ongoing management of accounts with approved collection agencies.
• Manage relationships and daily communication with third-party agency partners.
• Serve as point of contact for inquiries, discrepancies, and operational issues.
• Monitor agency performance, SLAs, and collection results.
• Prepare and maintain reports on collection performance, past-due trends, and recoveries.
• Maintain accurate records of activity, payment history, and agency communications.
• Review data between internal systems and agency records to ensure data integrity.
• Ensure agency activities comply with legal, regulatory, contractual, and company requirements.
• Escalate concerns as appropriate and support recovery strategies with internal stakeholders.
• Identify workflow inefficiencies and recommend improvements for efficiency and compliance.

Skills

Communication

Analytical thinking

Organization

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Collection Agency Network Coordinator

About the Role

As a Collection Agency Network Coordinator, you will support the management and oversight of Fiserv's third-party collection agency network. You will serve as a key liaison between internal business partners and external collection agencies, helping ensure account placements, collection activities, reporting, and partner performance are managed accurately and effectively.In this role, you will help maintain strong agency relationships, monitor service-level expectations, support compliance requirements, and identify opportunities to improve recovery processes and overall network performance.

What You Will Do

• Coordinate the onboarding, referral, placement, and ongoing management of accounts assigned to approved collection agencies.
• Managing relationships and day-to-day communication with third-party collection agency partners.
• Serve as a point of contact for agency and internal business inquiries, account discrepancies, and operational issues.
• Monitor agency performance, collection results, service-level agreements (SLAs), and other established performance expectations.
• Prepare and maintain reporting related to collection performance, account placements, past-due trends, recoveries, and potential bad-debt risks.
• Maintain accurate records of collection activity, payment history, account status, and agency communications.
• Review and reconcile information between internal collection systems and third-party agency records to maintain data integrity.
• Ensure collection agency activities comply with applicable legal, regulatory, contractual, and company requirements.
• Escalate compliance, performance, operational, or account concerns as appropriate.
• Partner with internal stakeholders to support recovery strategies and agency-network initiatives.
• Identify workflow inefficiencies and recommend process improvements that strengthen recovery results, compliance, reporting, and operational efficiency.
• Support expansion and ongoing development of the collection agency network as business needs evolve.

What Is a Must Have

• High school diploma or equivalent.
• Experience in collections, accounts receivable, customer service, vendor coordination, recovery operations, or a related environment.
• Working knowledge of accounts receivable and collection processes.
• Strong proficiency with Microsoft Office, including Excel.
• Experience maintaining accurate records, reporting, and account documentation.
• Ability to analyze information, identify discrepancies, and resolve issues in a timely manner.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Ability to develop and maintain professional relationships with internal stakeholders and external partners.

What Would Be Nice to Have

• Associate's or Bachelor's degree in Business, Finance, Legal Studies, or a related field.
• Experience working directly with third-party collection agencies or multi-agency networks.
• Experience with vendor or agency performance management, including SLAs, scorecards, or performance reporting.
• Knowledge of collection laws, regulations, compliance requirements, and credit-reporting practices.
• Experience with ERP systems, collection platforms, agency-management systems, or reporting tools.
• Experience with Dun & Bradstreet, Experian, or similar credit and business-information platforms.
• Advanced Excel and data-analysis skills.
• Experience with financial services, banking, payment processing, or recovery operations.Experience supporting audits, compliance monitoring, account reconciliation, or process-improvement initiatives

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, developmen