B2B Collections Specialist II

TALENT Software Services; Fort Myers (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

TALENT Software Services seeks a skilled Collections Specialist in Florida to manage the collections lifecycle, interact with clients, and collaborate with sales and account teams to resolve billing issues while ensuring compliance with corporate guidelines.

The role emphasizes accuracy, timely cash collection, and reporting on delinquent invoices. Proficiency in MS Office, strong communication, and the ability to handle high-volume transactions are essential.

Qualifications

• 3-5 years of related experience in Collections, Customer Service, or Sales Support.
• Proficient in Microsoft Word; strong Excel skills including formulas, sorting, and filtering.
• Excellent oral and written communication abilities; able to interact with diverse audiences.
• Ability to work in a fast-paced, high-pressure environment and meet deadlines.

Responsibilities

• Manage and optimize the collections process while adhering to corporate and legal guidelines.
• Interact with clients and internal stakeholders to ensure timely payment of invoices and resolution of billing issues.
• Initiate collections via iCollections workflows and direct outreach by phone and email.
• Track payments, unmanaged cash, and credits; support refunds and applications as needed.
• Prepare monthly reports for balances over USD 10K with 60+ days delinquency.

Skills

Collections

Customer Service

Sales Support

Excel

Word

PowerPoint

CRM Software

Oracle

Communication

Time Management

Problem Solving

Tools

Oracle

CRM Software

Job description

TALENT Software Services seeks a skilled Collections Specialist in Florida to manage the collections lifecycle, interact with clients, and collaborate with sales and account teams to resolve billing issues while ensuring compliance with corporate guidelines.

The role emphasizes accuracy, timely cash collection, and reporting on delinquent invoices. Proficiency in MS Office, strong communication, and the ability to handle high-volume transactions are essential.